Production Support Engineer

Role: Production Support Engineer

Duration: 3 Months

Location: Richmond, VA – Remote

Rate: $47/hr on C2C OR $40/hr on W2

Job Description

We are seeking a highly skilled Production Support Engineer with expertise in Oracle Database Administration, cloud infrastructure management, and application support to join our team. This position will involve supporting a variety of applications, including Facets Clones, .NET Core, Oracle, PowerShell, and more.

Must have Skills –

Key Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 4 years of experience in production support, particularly in managing on-prem and cloud-based systems such as Oracle, Facets Clones, and more.
• Experience with Database Management: Strong expertise in Oracle database administration, including performance tuning, query optimization, backup/recovery, and troubleshooting.
• Hands-on Experience with Cloud Tools: Familiarity with AWS and Azure for managing resources, scaling applications, and ensuring high availability. Experience with HashiCorp and Terraform for infrastructure automation.
• Proficiency in Scripting and Automation: Experience using PowerShell, Python, and Unix/Linux Shell Scripting to automate tasks and improve efficiency.
• Application Support Expertise: In-depth knowledge of Facets Clones, .NET Core, Adobe, IIS, Apache, and IBM MQ for troubleshooting and optimizing production systems.
• Understanding of Monitoring Tools: Experience with monitoring and incident management tools like Datadog, ServiceNow (SNOW) for ticketing, change management, and resolving production issues.
• Incident Management & Problem Resolution: Strong troubleshooting and root cause analysis skills, with a demonstrated ability to resolve issues efficiently in production environments.
• Experience with Virtualization: Practical experience with Virtual Machines and managing resources on cloud platforms and on-prem servers.
• Knowledge of Exadata and Storage Solutions: Experience with Oracle Exadata, Netapp SMO/Snap center for database performance and storage management.
• Understanding of Security and Compliance: Knowledge of security protocols like SSL, OAuth, and experience maintaining compliance within production environments.
  
  

Desirable Skills

• Disaster Recovery: Familiarity with disaster recovery (DR) processes and the ability to perform necessary DR activities to ensure business continuity.
• Operational Readiness: Proven ability to ensure systems are ready for peak periods and critical infrastructure upgrades, supporting smooth operations during high-demand periods.
• Experience with Multiple Databases: Ability to work with different database platforms like MySQL, Oracle, and more for handling database-related production issues
  
  

Skill 1 – 8 Yrs of Exp – Oracle Database Administration

Skill 2 – 8 Yrs of Exp – Facets Clones

Skill 3 – 8 Yrs of Exp – .NET Core, IBM MQ

Skill 4 – 6 Yrs of Exp - Oracle & PowerShell (Oracle Exadata & Netapp SMO)

Skill 5 - 6 Yrs of Exp - AWS, Azure

Skill 6 - 6 Yrs of Exp - HashiCorp

Skill 7 - 6 Yrs of Exp - Terraform

Skill 8 - 6 Yrs in Exp - SQL queries (Performance Tuning), MySQL

Skill 9 - 6 yrs In Exp - Shell Scripting

Skills 10 - 6 Yrs Of Exp - Datadog, ServiceNow(SNOW