What are the responsibilities and job description for the ServiceNow ITSM Business Analyst position at Apolis?
Role: ServiceNow ITSM Business Analyst
Location: Pleasanton, CA/Phoenix, AZ/Boise, ID/Plano, TX
Duration: 6 months
Rate: $52/hr on W2 OR $65/hr on C2C
Job Description:
The ServiceNow ITSM Business Analyst is part of the client's IT Service Management team supporting the client's ServiceNow platform. This individual will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and translating them into comprehensive requirements documents.
Qualifications:
Required:
• A Bachelor's degree in Computer Science or related technical field and 3 years of related experience
• 2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
• Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently.
• Strong interpersonal skills with a proven track record working with a variety of personalities and styles.
• Skilled in establishing connections with people and managing relationships.
• Able to cope with pressure, time-sensitive situations and delivering against deadlines.
• Possesses an inclination or passion for resolving problems and enhancing operational processes.
• Strong oral and written communication skills
• Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint
• Familiarity with DevOps, Product Model and/or Agile methodologies
• Must be able to support US operations during US Mountain/Pacific time up to 6PM.
Preferred:
• 5 years of working experience as a Business Analyst for ITSM, specifically ServiceNow
• ITIL® Foundation Certifications
• ServiceNow Vulnerability Response experience
• ServiceNow Multi-Source CMDB/CMDB 360 experience
• Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.)
• Working knowledge of the Common Service Data Model
• Exposure to IT Asset Management processes
• Knowledge of application architecture and service delivery modeling
Location: Pleasanton, CA/Phoenix, AZ/Boise, ID/Plano, TX
Duration: 6 months
Rate: $52/hr on W2 OR $65/hr on C2C
Job Description:
The ServiceNow ITSM Business Analyst is part of the client's IT Service Management team supporting the client's ServiceNow platform. This individual will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and translating them into comprehensive requirements documents.
Qualifications:
Required:
• A Bachelor's degree in Computer Science or related technical field and 3 years of related experience
• 2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
• Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently.
• Strong interpersonal skills with a proven track record working with a variety of personalities and styles.
• Skilled in establishing connections with people and managing relationships.
• Able to cope with pressure, time-sensitive situations and delivering against deadlines.
• Possesses an inclination or passion for resolving problems and enhancing operational processes.
• Strong oral and written communication skills
• Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint
• Familiarity with DevOps, Product Model and/or Agile methodologies
• Must be able to support US operations during US Mountain/Pacific time up to 6PM.
Preferred:
• 5 years of working experience as a Business Analyst for ITSM, specifically ServiceNow
• ITIL® Foundation Certifications
• ServiceNow Vulnerability Response experience
• ServiceNow Multi-Source CMDB/CMDB 360 experience
• Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.)
• Working knowledge of the Common Service Data Model
• Exposure to IT Asset Management processes
• Knowledge of application architecture and service delivery modeling
Salary : $2 - $65
