What are the responsibilities and job description for the ServiceNow ITSM Business Analyst position at Ravin IT Solutions?
ServiceNow ITSM Business Analyst
Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA (Must be based within 50 miles of the following four client's corporate offices)
Contract
Must be able to work US hours (both PST and MST).
Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA (Must be based within 50 miles of the following four client's corporate offices)
Contract
Must be able to work US hours (both PST and MST).
Over all 9 years of experience candidate will be considered
Need a strong ServiceNow Business Analyst candidate
The ServiceNow ITSM Business Analyst is part of the client's IT Service Management team supporting the client's ServiceNow platform. This individual will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and translating them into comprehensive requirements documents.
The ServiceNow ITSM Business Analyst will drive collaboration with Product Owners, Scrum Masters, Process Owners, customers and ServiceNow Developers/Admins to ensure that requirements are thorough, accurate and complete. The ServiceNow ITSM Business Analyst will successfully derive functional requirements, validate and vet cross-functional dependencies and document the parameters defining success and completion.
Qualifications:
Required:
• A Bachelor's degree in Computer Science or related technical field and 3 years of related experience
• 2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
• Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently.
• Strong interpersonal skills with a proven track record working with a variety of personalities and styles.
• Skilled in establishing connections with people and managing relationships.
• Able to cope with pressure, time-sensitive situations and delivering against deadlines.
• Possesses an inclination or passion for resolving problems and enhancing operational processes.
• Strong oral and written communication skills
• Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint
• Familiarity with DevOps, Product Model and/or Agile methodologies
• Must be able to support US operations during US Mountain/Pacific time up to 6PM.
Need a strong ServiceNow Business Analyst candidate
The ServiceNow ITSM Business Analyst is part of the client's IT Service Management team supporting the client's ServiceNow platform. This individual will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and translating them into comprehensive requirements documents.
The ServiceNow ITSM Business Analyst will drive collaboration with Product Owners, Scrum Masters, Process Owners, customers and ServiceNow Developers/Admins to ensure that requirements are thorough, accurate and complete. The ServiceNow ITSM Business Analyst will successfully derive functional requirements, validate and vet cross-functional dependencies and document the parameters defining success and completion.
Qualifications:
Required:
• A Bachelor's degree in Computer Science or related technical field and 3 years of related experience
• 2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
• Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently.
• Strong interpersonal skills with a proven track record working with a variety of personalities and styles.
• Skilled in establishing connections with people and managing relationships.
• Able to cope with pressure, time-sensitive situations and delivering against deadlines.
• Possesses an inclination or passion for resolving problems and enhancing operational processes.
• Strong oral and written communication skills
• Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint
• Familiarity with DevOps, Product Model and/or Agile methodologies
• Must be able to support US operations during US Mountain/Pacific time up to 6PM.
