What are the responsibilities and job description for the Client Service Representative position at Apollo Consulting Group?
We uphold the timeless principle that the customer always comes first, especially in the dynamic hospitality industry. Our dedicated Client Service Representatives play a vital role in serving local communities by offering a diverse range of products and services from our esteemed clientele, enhancing brand visibility and community engagement. As a Client Service Representative, you'll have the rewarding opportunity to shape and deliver unforgettable consumer experiences. Whether it's providing swift answers, offering compassionate product consultations, or resolving issues with a warm smile, your hospitality will transform encounters from average to exceptional.
Similar to the hospitality industry, the core objective of the Client Service Representative is to surpass company sales targets while fostering enduring relationships with our clients' customers. In this role, you'll discover the value of personalized interactions through hospitality, ensuring customers receive a tailored yet professional experience.
Responsibilities of the Client Service Representative include:
- Mastering clients' products to effectively communicate services and benefits to consumers, addressing their inquiries and ensuring their genuine needs are met.
- Maintaining meticulous records of customer interactions, processed orders, and service schedules.
- Demonstrating initiative and a "can-do" attitude, tackling challenges head-on and thriving in demanding situations.
- Cultivating a positive and professional demeanor, embodying trustworthiness and hospitality toward both consumers and colleagues.
- Providing leadership and guidance to a team of Junior Customer Service Representatives.
We're seeking candidates for the Client Service Representative role who possess:
- A minimum of a high school diploma.
- At least one year of experience in Customer Service Representative roles or related hospitality positions such as retail or restaurants.
- The ability to apply and articulate product or service knowledge effectively.
- A commitment to continuous learning and training to elevate hospitality skills and enhance customer experiences.
- Strong problem-solving abilities and an outgoing personality with a genuine passion for helping others.
- A drive to expand in-person hospitality skills to foster deeper connections.
- Excellent communication skills.
As an entry-level position, regardless of your prior experience in the hospitality field, we'll provide comprehensive training to equip you with the confidence to deliver the highest level of customer service. If you're passionate about making a difference in the lives of others, you'll find a welcoming home in our company culture. We foster a collaborative environment where every Client Service Representative can grow their communication, hospitality, and confidence while advancing their career journey. Join us and embark on a fulfilling path of personal and professional development.
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Salary : $40,000 - $55,001
