What are the responsibilities and job description for the Dispatcher position at Apollo Heating & Cooling?
Full job description
POSITION SUMMARY
The Dispatcher at Apollo Heating, Cooling & Plumbing is responsible for efficiently scheduling and coordinating service calls, ensuring timely dispatch of technicians, equipment, or service vehicles based on customer needs and predetermined schedules. This role prioritizes multiple tasks, handles customer inquiries, maintains records of service calls, and collaborates closely with technicians to ensure smooth operations. Strong organizational, multitasking, and communication skills are essential, with a focus on maintaining high levels of customer satisfaction.
ABOUT US
We are a Residential HVAC and Plumbing business and we are growing by the day. Our mission is to impact our clients quality of life, by enhancing the health of their home. We want to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process : we are Accountable, Inspirational, Excellent, Disciplined, Results-oriented.
OBJECTIVES
- Service Coordination : Schedule and dispatch technicians, equipment, or service vehicles to appropriate locations according to predetermined schedules, customer requests or immediate needs.
- Customer Service : Handle incoming calls from customers to schedule service appointments, address inquiries and manage any concerns.
- Route Optimization : Determine the best routes for technicians to ensure timely service.
- Record Keeping : Maintain records of service calls, technician routes, and relevant customer information.
- Communication : Relay essential information to technicians, such as customer location, nature of the issue and any special requirements.
- Prioritization : Handle multiple calls and tasks, prioritizing them based on urgency and importance.
- Team Collaboration : Work closely with technicians and other staff members to ensure smooth operations.
- Feedback : Relay customer feedback or concerns to leadership and suggest potential improvements.
COMPETENCIES
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Apollo recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email [email protected] OR simply apply here!