Dispatcher

Job description

Apollo Home has been serving the Greater Cincinnati area since 1910! At Apollo, we strive to deliver Peace of Mind for our customers- Health, Safety, Comfort, and Efficiency through an unusually professional approach to how we provide solutions to our members. We recognize that achieving our mission is only possible if we develop the very best talent in the industry.

Pay Range: $18.00-$20.00 hourly incentive bonus

Schedule: Currently, we need individuals that are open to second shift (12p.m. – 8p.m.) and working on the weekend.

Additional Compensation and Benefits:

• Affordable Medical, Dental, and Vision plans with company contributions
• 401K with a 3% company match
• Short- and Long-Term Disability Plans Available
• $50K Life Insurance Policy Free to Employees
• 6 Paid Holidays each year
• Paid Time Off

As a Dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

Dispatch Responsibilities:

• Schedule and coordinate all booked calls. Monitor calls in unassigned.
• Evaluate booked calls and assign the best technician to each service appointment.
• Maximize revenue by maintaining complete control over scheduling service and maintenance calls with customers and monitoring technicians’ performances.
• Meet daily revenue goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences; including any special instructions.
• Update customers throughout the day on the technician’s progress.
• Hold morning briefing on D-board with Service Manager and update throughout the day.

Including:

• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolve issues, and promote the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Working with the Service Manager, develop contingency plans for busy times.
• Debrief Service Technicians after the completion of each call.
• Forecast workload for 2 – 3 days out review with Service Manager.
• Contact customers with a “Parts Pending” status as parts are received for scheduling.
• Update customer files as information is received from installation or service.
• Take incoming customer calls during times of high volume or coverage purposes.
• Other duties as assigned.

Requirements:

• Proven track record in customer service or dispatch.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict, and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• A competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude on life.
• Advanced customer service skills.
• Ability to multi-task
• Flexible schedule (must be able to work second shift and weekends)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• customer service or dispatch: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20