Help Desk Analyst

Role : Help Desk Analyst

Location : Harrisburg, PA

Duration : 1 Months (Possible to extend)

There are two available Tier 1 positions.

• This requisition has an hour-long in-person interview.
• Client would prefer candidates local to the Harrisburg, PA Area.
• Do not resubmit candidates from previously released Help Desk req # 703626.
• Vendors, please be aware that candidates submitted at least 6 months ago from 5 / 24 / 24 may now be reconsidered for this req.
• This requisition's current PO is funded through 6 / 30 / 24, so use that date in the RTR.

Contract end date is dependent on the final schedule and projected needs.

Historically additional funding should then last a year and occur from 7 / 1 / 246 / 30 / 25.

The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance.

Two possibly three successful candidates could be in each training class due to the team's training limitation.

This team teleworks on every Friday.

This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104

Since the team moved to that location there is no longer a need to bring a $20 check as Penn DOT doesn't charge for badges there.

This is a Tier 1 position requiring working on phones all day.

This position is 100% on the phones, password resets and application support.

No Tier 2 work will be performed.

This is an operational-type job and reliability, and communication are key components to making the department successful.

Penn DOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience.

They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.

The Help Desk Analyst performs the skills listed below-

Required Skills :

Salary : $20