What are the responsibilities and job description for the Technical Support position at Apollo ITS?
Title : Technical Support
Location : Salem, VA (Onsite)
Duration : 12 Months
Type : Contract
Note :
Candidates local to the Roanoke / Salem, VA area required
Candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
The contract to be extended annually beyond June 30, 2025, likely for 6-12 months
MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Job Description :
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups.
Experience working with help request tracking and reporting tools.
Strong Customer Service skills that include a "customer first" attitude.
Position is responsible for agency-specific end user support throughout Salem District VDOT.
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
Troubleshoot hardware and software issues.
Required Skills
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
Ability to communicate effectively verbally and in writing with individuals and groups
Experience working with help desk request tracking and reporting tools
Strong Customer Service skills that include a "customer first" attitude
Provide computer training for field staff
Knowledge of computer / mobile device applications and how they operate in an enterprise environment.
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