What are the responsibilities and job description for the System Administrator position at Apollo Technology Solutions LLC?
Job Description
Job Description
Job Title : System Administrator
Location : Mechanicsburg, PA
Duration : 9 Months
Type : Hybrid
This requisition requires an in-person interview at the work site (DOC Central Office,1920 Technology Parkway, Mechanicsburg, PA 17050)
Job Description :
Remote work is an option but is not a guarantee. After 6 months of on-the-job training, the manager will make the final decision of whether to allow this, based on job performance and understanding of the role.
Description of Duties :
Able to coordinate, communicate, document, track progress and status on initiatives.
Familiarization with project management concepts
Responds to management's special requests for asset information.
Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
Prepares surplus equipment for proper disposal in accordance with DGS / PC requirements.
Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
Develops, documents, and initiates processes that involve IT asset installations, relocations,and changes.
Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
Responds to Service Desk tickets requiring Level 2 asset management attention.
Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
Provide level 2 troubleshooting and technical problem resolution related to PC hardware,software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
Create documentation for technical staff and end users.
Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
Familiar VMware Virtual Desktop Infrastructure
Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.
Required / Desired Skills :
Maintain, track, and prepare Chain Of Custody documentation for all end-of-life equipment returned for surplus.
Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
Develop, document, and initiate processes that involve IT asset installations, relocations, andchanges.
Provide technical guidance on ITassets for procurement documents and agency requisitions preparation.
Respond to Service Desk tickets requiring Level 2 asset management attention.
Experience with ServiceNow.
Provide Level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals.
Utilize Microsoft Systems CenterConfiguration Manager (SCCM) to run available hardware and software reports.
Create documentation for technical staff and end users.
Familiar with video conferencing platforms, conference room setups, troubleshooting.
Familiar VMware Virtual DesktopInfrastructure.
Workspace ONE UEM (fkaAirWatch WorkspaceOne) to perform administrative tasks, such as reporting and compliance forWindows modern managed devices.
