What are the responsibilities and job description for the Technical Support position at Apollo Technology Solutions LLC?
Title: Technical Support
Location: Salem, VA (Onsite)
Duration: 12 Months
Type: Contract
Note:
Job Description:
Required Skills
Location: Salem, VA (Onsite)
Duration: 12 Months
Type: Contract
Note:
- Candidates local to the Roanoke/Salem, VA area required
- Candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
- The contract to be extended annually beyond June 30, 2025, likely for 6-12 months
- MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Job Description:
- Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a "customer first” attitude.
- Position is responsible for agency-specific end user support throughout Salem District VDOT.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Required Skills
- Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
- Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
- Ability to communicate effectively verbally and in writing with individuals and groups
- Experience working with help desk request tracking and reporting tools
- Strong Customer Service skills that include a "customer first" attitude
- Provide computer training for field staff
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
- Experience with creating training documentation
