Highland Center: Food Service Staff

Location:             Highland Center Lodge, Crawford Notch, Bretton Woods NH

Reports to:         Food & Beverage Manager

Summary Description:
Based at the Appalachian Mountain Club’s (AMC) Highland Center Lodge in Crawford Notch, Bretton Woods NH, the Food Service Staff position is responsible for the preparation and delivery of all meals for the general public, overnight guests and program participants at this destination.  In addition, this position maintains all aspects of sanitation and cleanliness pertaining to food service areas to exceed New Hampshire Board of Health Standards.  These areas include, but are not limited to, the kitchen, walk-in refrigerators, dining room, kitchen storehouses, recycling shed, crew room and dumpster area.  

The position offers a competitive salary and seasonal employee benefits.  This is a full-time, seasonal, hourly position that requires nights, weekends and holiday shifts.  The position reports to the Food & Beverage Manager.

Onsite Staff dormitory-style housing, with all meals, is available for seasonal employees at the Highland Center Lodge.  The Food Service Staff position is an active member of the kitchen team and contributes to the overall success of the Highland Center’s operation.  

Primary Responsibilities:
•    Provide excellent customer service to guests and visitors during all three meals.
•    Service customers entering the Dining Room and approaching the Snack Bar.
•    Maintain a presence in the Dining Room during all three meals.
•    Clean, sanitize and inspect all areas maintained by the Kitchen Crew on a daily basis and as needed to exceed the New Hampshire Board of Health standards.
•    Daily - Snack Bar upkeep, prep work, and service during lunch service.
•    Responsible for operating a cash register during lunch service.
•    Provide beer and wine service to the guests at the Highland Center.
•    Support the on duty Cook with preparing the daily meals.
•    Assist in preparation and set up of coffee breaks.
•    Maintain a positive proactive attitude and interact with guests and staff in a positive manner.
•    Lead or assist in the delivery of guided site tours, “Dinner Talks”, and evening programs including greeting and orientation to Highland Center opportunities and AMC facilities as required.
•    Attend scheduled kitchen crew meetings and front-line training sessions even outside the normal schedule.
•    Keep up-to-date on AMC programs and activities as well as general kitchen information by reading the FYI board when necessary.
•    Other duties as assigned by the Highland Center Management staff.
•    Assist other departments as needed including the Front Desk, Housekeeping and Custodial.

Qualifications and Experience:
•    Kitchen and or cooking and sanitation experience recommended.
•    Customer service experience recommended.
•    Flexibility with regard to schedule is required.
•    Knowledge of the White Mountain National Forest area is desirable.
•    Desire to be a team player.

Physical Requirements:
•    Ability to lift up to 60 pounds from floor to chest height for extended periods of time.
•    Stand, walk, sit, move freely and climb stairs unassisted for extended periods of time.
•    Ability to climb multiple levels of stairs repeatedly, bending, twisting and reaching motions.  
•    Ability to safely use step ladders, cleaning equipment and hand carts.

This job specification should not be constructed to imply that these requirements are the exclusive standards of the position.  Employees will follow any other instructions and perform any other related duties as required by their supervisor or the cooks.

Employee Benefits:
•    Room and Board is available at the Highland Center.  Note: must be 18 years old at time of hire to live on site.
•    Use of AMC lodges and backcountry facilities, free and discounted rates.  Facilities include Pinkham Notch in Gorham NH, Highland Center in Bretton Woods NH, Cardigan Lodge in Alexandria NH, eight huts throughout the White Mountains, Maine camps (Little Lyford Lodge and Cabins and Gorman Chairback Lodge and Cabins near Moosehead Lake) and Mohican Outdoor Center in the Delaware Water Gap National Recreation area.
•    30% employee discount on merchandise sold at our facilities.  
•    Free AMC membership for a year.
•    Tax Deferred Annuity Plan (TDA) – optional.  Plan is managed by TIAA-CREF (Teachers Insurance & Annuity Association of American-College Retirement Equities Fund).

To Apply:

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger.  The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.

Please include your resume and a cover letter when applying.  The information should include three (3) professional references and your salary requirements.  No phone calls, please.

The AMC is an Equal Opportunity Employer and values diversity in the workplace.  The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.  Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status.  Join us!