Highland Center General Manager

Position:             Highland Center General Manager

Location:            The Highland Center at Crawford Notch, Bretton Woods, NH 

Reports to:         Director of White Mountain Lodging

The AMC offers a strong benefits package for year round employment:

Group Health Plan: 73% employer paid                 Free annual AMC membership      

Optional Dental Insurance at employee's cost     Vacation: Four weeks accrued each year           

Group Life Insurance: 100% employer paid          Holidays: Ten paid holidays per year

LT Disability Insurance: 100% employer paid       Free /discounted use of AMC Destinations

Matching 403(b): 4% with vesting schedule

Salary range for position: $50,000-$55,0000

Founded in 1876, the AMC (www.outdoors.org) is the oldest conservation, education and recreation organization in the United States.   The AMC promotes the protection, enjoyment, and wise use of the mountains, rivers and trails of the Appalachian region.  The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.  

The Appalachian Mountain Club values diversity, equity and inclusion.  We welcome all candidates to apply and we invite the full participation of all individuals currently underrepresented in the outdoor community.. This includes, but is not limited to individuals from all backgrounds, cultures, ethnicities, genders, sexual orientations, abilities, and individuals who experience intersectionality with one or more of these identities.

Summary Description: 

The Highland Center General Manager oversees the guest services, custodial housekeeping, and food service operations at The AMC’s Highland Center at Crawford Notch.   This individual will provide top quality service while fulfilling the needs of guests in this busy outdoor program center.  The General Manager indirectly supervises a staff of up to 35 employees including year-round staff employees, seasonal staff, interns, and AMC volunteers.  This position requires management-level experience in lodging operations, events and programs. Attention to detail, time management, long and short term planning skills, diplomacy and flexibility are all important skills to be successful in this position. This is a full-time, year-round, exempt salaried position with excellent benefits. 

Primary Responsibilities:

• Manage and supervise Guest Services and Food and Beverage staff, assuring high standards of cleanliness and quality service.  
• Deliver on the intentions of the Highland Center operations annual budget.
• Manage seasonal operations of Crawford Notch Depot Visitor Center.
• Work across departments to coordinate with:
  1. AMC maintenance and construction staff on all daily and annual maintenance and capital projects at the Highland Center.
  2. Retail Manager on the appearance of the store, stocking, seasonal changes, retail displays, merchandising, ticketing, retail trainings, and general upkeep of both the Highland Center and the Crawford Notch Depot retail stores.
  3. Group Sales in planning and delivering events.
  4. Guided Outdoors staff on effectively delivering outdoor programs and activities.
  5. Director of Risk Management to ensure a safe environment for visitors and staff.
• Manage all money handling and security issues at the Highland Center. Work with the North Country Business office to resolve concerns and follow procedures.
• Promote the sale of AMC membership to all guests and day visitors.
• Ensure that the Highland Center facility helps to support the AMC mission through daily operations, lobby displays, handouts, programs, and interaction with guests.
• Oversee the maintenance of all Highland Center vehicles. 
• Maintain a consistent “manager on duty” program.
• Respond to any guest concerns, complaints, or comments in a friendly and professional manner.
• Commitment to creating an equitable, inclusive, and culturally relevant environment for AMC employees, guests, visitors, volunteers, and other constituents.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed annually. 

Qualifications and Experience:

• At least 5 years of work experience in lodging operations and/or hospitality experience is required.
• A B.A/B.S. in an appropriate field of study, or equivalent experience. 
• Practical and academic background in computers is required.
• Excellent customer service skills and ability to lead and inspire quality service.
• Ability to travel as needed to meetings, conferences, and tradeshows. 
• Strong organizational and written/verbal communication skills.
• A minimum of 4 years successful experience supervising a staff of 10 or more required.
• Excellent communication skills and the ability to work well with people of different backgrounds strongly preferred.  
• Ability to assist with the coordination and delivery of adventure programs. 

• Certified in WFA and CPR. AMC will provide this training if needed. 

• Knowledge of the White Mountain National Forest and surrounding area is strongly preferred. 
• Physical Abilities required: work is performed in a standard office setting. Must be able to walk, stand, sit and operate office equipment.  Must be able to lift 25 pounds from floor to waist height. 

To Apply: Now accepting applications! Please include your resume and a cover letter when applying. No phone calls and direct candidates only, please.

The AMC is an Equal Opportunity Employer and values diversity in the workplace. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures. Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status.  Join us!