Lodge Manager, Gorman Chairback Lodge & Cabins

Position:              Lodge Manager, Gorman Chairback Lodge & Cabins

Location:              Gorman Chairback Lodge & Cabins, Greenville, ME

Reports to:         MWI Facilities Manager/MWI Operations Manager

Summary Description:

The Gorman Chairback Lodge Manager is responsible, in coordination with the MWI Facilities Manager and MWI Operations Manager, for year-round operational management, delivery of guest services, risk management and maintenance at this high quality, full service, AMC facility in the Moosehead Lake Region of Maine. The Gorman Manager lives on site as needed in quarters provided at the facility. The Lodge Manager is the resident host for the site and is expected to support the delivery of AMC activities, programs and facility services. The Manager is responsible for the efficiency of the facility with a specific focus on crew supervision, total guest experience and facility operations. The remote setting of Gorman Chairback requires backcountry skills in all seasons and an enthusiasm for living in and sharing a wilderness environment.

Priorities include, supervising crew, maintaining a safe and friendly atmosphere for all guests, fulfilling operational needs, supporting AMC’s programs and the mission of providing responsible outdoor recreation activities, education opportunities and conservation practices.

Primary Responsibilities:

• Take the lead role and supervise all Gorman Crew for the year-round delivery of a warm, welcoming and safe atmosphere for all guests
• Supervise, train and evaluate seasonal and full-time staff based on AMC/Gorman policies
• Work in direct collaboration with the Gorman Assistant Manager on all guest services offered through the Facility
• Provide friendly and attentive professional guest services
• Provide safe transportation of guests to and from facilities, via company vehicle, as necessary
• Create staffing schedules to provide full coverage and excellent customer service
• Serve as primary liaison with AMC Reservation, Sales, Marketing, Development, Programming, Education and Conservation staff
• Maintain the neatness, operations and safety of facility grounds, systems, buildings, guest areas and kitchen at all times
• Perform facility, vehicle, and equipment maintenance as required
• Carryout or coordinate facility construction projects using AMC personnel or contracted services
• Procure supplies necessary to support operations using local and regional sources as availability and budget will allow
• Oversee and assist with delivery of wholesome and varied meals within the budget limits
• Operate the facility in compliance with required permits, licenses and standards
• Implement energy conservation and environmentally sound practices in daily operations
• Operate and maintain off-grid heat and electrical systems; work with local contractors to troubleshoot problems and improve facility operation as necessary
• Oversee and promote appropriate retail sales and rentals, including product selection, purchasing, inventory and display maintenance
• Provide information to visitors and guests about the AMC, local natural and cultural history, risk management, outdoor recreation opportunities, and AMC land management practices
• Maintain accurate financial records and control routine expenses based on an approved, annual operating budget
• Attend off-site meetings as needed and as schedules permit
• Read and comply with all AMC and Maine Wilderness Lodge policy and procedure in relation to the position and housing at the facility
• Other duties and responsibilities as assigned

Qualifications and Experience:

• Exceptional customer service skills and outgoing friendly attitude
• Demonstrated management ability and experience in facility management, hospitality services, and/or related activities
• Ability to supervise and manage employees to complete a diverse variety of work tasks and work a non-conventional work schedule
• Familiarity with the proper use and maintenance of basic hand and power tools and chainsaw operation
• Ability to hike, paddle, ski, snowshoe and instruct others in these activities as required
• Ability to perform work in a remote camp setting and travel safely in the backcountry in all weather conditions, carrying up to 25 lbs of gear.
• Ability to safely operate a snowmobile
• Commitment to the Conservation-Education-Recreation mission of the AMC
• Valid Wilderness First Aid certification required (WFR or WEMT preferred)
• Valid driver’s license, or the ability to attain within 90 days
• Ability to use a computer to send and receive email, and create Microsoft Word and Excel documents
• Registration as a Maine Guide is highly desirable

To Apply:

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger.  The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.

Please include your resume and a cover letter when applying.   The information should include three (3) professional references and your salary requirements.  No phone calls, please.