What are the responsibilities and job description for the MWI Regional Lodging Manager position at Appalachian Mountain Cl?
Position: Regional Lodging Manager
Reports to: Vice President of Operations
Location: Greenville, ME
Salary: $50,000-$60,000
About AMC: Founded in 1876, the Appalachian Mountain Club (AMC) is America’s oldest conservation and recreation organization. We promote the enjoyment and understanding of the mountains, forest, waters and trails of America’s Northeast and Mid-Atlantic regions from Maine to Washington D.C. We believe these resources have intrinsic worth and also provide recreational opportunities, spiritual renewal and ecological and economic health for the region. Because successful conservation depends on active engagement with the outdoors, we encourage people to experience, learn about and appreciate the natural world.
Summary Description: The Maine Woods Initiative (MWI) is the AMC’s strategy for land conservation in the 100-Mile Wilderness. The Initiative is an innovative approach to conservation that combines outdoor recreation, resource protection, sustainable forestry and community partnerships. To date, AMC has purchased and permanently conserved over 70,000 acres of forest land, created over 120 miles of recreational trails, including over 90 miles of groomed cross-country ski trails in the winter, opened three off-the-grid full service lodge experiences to the public, established an FSC-certified sustainable forestry operation and developed a partnership with local Piscataquis County schools.
The Regional Lodging & Guest Experience Manager (RM) is responsible for the year-round oversight of AMC’s three lodges in the Moosehead Lake region of Maine. This includes overseeing and helping to develop talent among staff, delivery of exceptional guest services including meals, some facility maintenance and risk management.
Primary Responsibilities:
Hire, supervise, train, evaluate and motivate seasonal and full-time staff. As a team leader, you will be the contact point for team members so your communication and facilitation skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. You will also help to provide coverage for all team members during staff shortages. This people management makes up roughly 60% of the role.
Lead all MWI Lodge Managers in the year-round delivery of a warm, welcoming and safe atmosphere for all guests. This includes helping to maintain off-the-grid facilities, leading staff through closed shoulder seasons, and coordinating for two lodges without drive-in access in the winter months.
Provide friendly and attentive professional guest services. Including but not limited to overseeing and assisting with housekeeping of all cabins, bathrooms, and communal spaces, including laundry, dishes, and deep clean projects. Overseeing and assisting lodge cooks with meal preparation and delivery. Overseeing and assisting with groundwork, including but not limited to snow removal, firewood stacking, splitting kindling, and solar array clearing.
Develop and maintain organizational aspects of the facilities including leading recruitment and hiring, planning seasonal menu’s and organizing inventory spreadsheets.
Work with the maintenance staff to ensure that all facilities are well maintained, operating efficiently and safely and coordinating with the Land Manager on road and trail needs.
Represent the AMC and MWI at meetings, conferences, job fairs and trade shows.
Implement energy conservation and environmentally sound practices in daily operations.
Provide information to visitors and guests about the AMC, risk management, outdoor recreation opportunities and AMC land management practices.
Maintain accurate financial records and control routine expenses based on an approved, annual operating budget. Assist in purchasing supplies and equipment for lodge functions.
Provide information to visitors and guests outdoor recreation opportunities, and AMC land management practices.
Attend off-site meetings as needed and as schedules permit.
Assist in the development of short- and long-range plans and operating and capital budgets.
Assist in the development of marketing plans to promote MWI facilities and programs.
Qualifications and Experience:
5 years of demonstrated management ability, experience in facility management, staff supervision, hospitality services and/or related activities.
Ability to supervise, manage and motivate employees to complete a diverse variety of work tasks and non-conventional work schedules. Strong group facilitation and team building skills are a must!
Commitment to creating an equitable, inclusive, and culturally relevant environment for AMC employees, guests, visitors, volunteers, and other constituents.
Exceptional customer service skills and outgoing friendly attitude.
Ability to hike, paddle, ski, snowshoe and instruct others in these activities as required.
Ability to perform work in a remote camp setting and travel safely in the backcountry in all weather conditions, carrying up to 40 lbs. of gear.
Comfort in driving long distances on logging roads in variable conditions.
A willingness to drive and ride on snowmobiles is required. Experience in safely operating a snowmobile is preferred but not required.
Valid driver’s license or the ability to obtain.
Ability to use a computer to send and receive email and create Microsoft Word and Excel documents.
The Appalachian Mountain Club values diversity, equity and inclusion. We welcome all candidates to apply and we invite the full participation of all individuals currently underrepresented in the (outdoor community. This includes, but is not limited to individuals from all backgrounds, cultures, ethnicities, genders, sexual orientations, abilities, and individuals who experience intersectionality with one or more of these identities.
Staff will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The AMC will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. An accommodation or exemption from the vaccine requirement will be considered if one is available that would not pose a direct threat to others in the workplace and would not create an undue hardship for the organization.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed annually
Salary : $50,000 - $60,000
