What are the responsibilities and job description for the Public Safety Telecommunicator position at Appalachian State University?
Department: University Police - 430500
Minimum Qualifications
High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions. Special Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA. Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions. Ability to create and maintain collegial working relationships with customers and co-workers, contribute to a positive and inclusive work environment, and serve as a productive team member is expected in all positions.
License/Certification Required
Essential Job Functions
The Appalachian Police Department (APD) supports the university's academic mission by working in partnership with the campus community to prevent crime, solve problems and improve the quality of life on campus. The department's philosophy is one of proactive community engagement, collaboration and customer service, holding the safety and health of Appalachian's community members as its top priorities.
The Public Safety Telecommunicator is a critical role that serves as the vital communications link between the public needing assistance and emergency services response. Employees must be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to police, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
Duties & Responsibilities Include
Work Environment
Knowledge
Work Schedule/Hours: Twelve-hour shifts, rotating four (4) days on and four (4) days off.Work hours are 7am-7pm or 7pm-7am, depending on yearly shift bid.
Anticipated Hiring Range: $41,637 (PLUS an Additional 10% Shift Differential Pay for Evening and Overnight Hours)
Closing Date: 2/10/2025
To apply, visit https://appstate.peopleadmin.com/postings/49571
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
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Posted by the FREE value-added recruitment advertising agency
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Minimum Qualifications
High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions. Special Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA. Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions. Ability to create and maintain collegial working relationships with customers and co-workers, contribute to a positive and inclusive work environment, and serve as a productive team member is expected in all positions.
License/Certification Required
Essential Job Functions
The Appalachian Police Department (APD) supports the university's academic mission by working in partnership with the campus community to prevent crime, solve problems and improve the quality of life on campus. The department's philosophy is one of proactive community engagement, collaboration and customer service, holding the safety and health of Appalachian's community members as its top priorities.
The Public Safety Telecommunicator is a critical role that serves as the vital communications link between the public needing assistance and emergency services response. Employees must be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to police, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
Duties & Responsibilities Include
Work Environment
- Work is performed in a police department communications center. The work level can fluctuate from minimal to fast-paced and high volume. The employee deals with crisis situations that require them to quickly make major decisions involving people, resources, and property with limited direction.
- The employee may be asked to work scheduled shifts at any time of the day and on holidays.
- Must be able to cope in a safe manner with stressful situations, emotional callers, irate responders and unprofessional contacts.
- Using training and policies to screen requests for emergency services; answering them professionally, recognizing if a call is received from telephone, text, video, or an automated data feed.
- Providing pre-arrival and post-dispatch instructions to those requiring assistance during high-stress situations.
- Ascertaining incident information by obtaining and verifying caller information and location, determining the nature of the incident, and all available data including but not limited to automated data, social media information, text message, images or video and providing information to emergency services either verbally and/or digitally.
- Using training and operational protocols to take appropriate action such as: relaying critical information, dispatching/initiating emergency response services, etc..
- Conducting health and safety status checks of responders and using other available technology to ensure the safety of on-scene responders.
- Documenting all incident activities thoroughly and accurately while maintaining awareness of scene activities.
Knowledge
- Working knowledge of Windows-based software and various other computerized electronic, telecommunications equipment
- Communicate clearly, concisely, and effectively; relay details accurately; listen actively; think and act quickly
- Compile and analyze operational data and prepare and maintain accurate records
- Effectively interact with people of different social, economic, and ethnic backgrounds
- Dependable, self-motivated and team-oriented
- Relentless problem solver
- Friendly and tactful personality
- Patient and resilient
- Stress tolerance and adaptability
Work Schedule/Hours: Twelve-hour shifts, rotating four (4) days on and four (4) days off.Work hours are 7am-7pm or 7pm-7am, depending on yearly shift bid.
Anticipated Hiring Range: $41,637 (PLUS an Additional 10% Shift Differential Pay for Evening and Overnight Hours)
Closing Date: 2/10/2025
To apply, visit https://appstate.peopleadmin.com/postings/49571
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Copyright ©2024 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-353ef10b1a796945a04641e6bcfa57bf
Salary : $41,637
