What are the responsibilities and job description for the Family Engagement Coordinator position at Appalachian State?

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title

University Program Associate

Working Title

Family Engagement Coordinator

Location

Boone, NC

Job Category

Position Number

096161

Department

New Mountaineer and Family Engagement - 302000

Minimum Qualifications

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Special Note : This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

License / Certification Required

Essential Job Functions

Minimum Qualifications :

Bachelor's Degree
1-3 years of experience with program coordination and / or event management
Excellent organizational, communication, and leadership skills
Dynamic communicator
Ability to quickly establish rapport with parents, family members, and students and serve as a positive role model
Track record of innovative thinking and taking initiative
Must be a self-starter and able to operate in a dynamic environment that evolves as it grows
Experience planning events

This position reports to the Associate Director of New Mountaineer & Family Engagement.

Responsibilities for this position include, but are not limited to, the following :

Communication Management :

Serve as the primary point of contact for family members by managing all incoming emails and providing timely, accurate, and empathetic responses to inquiries.

Oversee and maintain the family phone line, handling inquiries and directing calls to appropriate campus resources when necessary.

Mountaineer Family Experience Portal Management :

Administer the Mountaineer Family Experience portal, including updating information, creating and managing registration pages, and ensuring the portal remains a user-friendly and up-to-date resource for families.

Event Coordination :

Collaborate with the Associate Director to plan and execute Family Orientation, ensuring a welcoming and informative experience for new student families.

Assist in planning and executing Family Weekend, including developing the event schedule, coordinating with campus and community partners, managing event logistics such as purchasing materials, organizing venues, and supervising on-site activities.

Collaboration and Relationship Building :

Establish and maintain positive relationships with campus partners to facilitate smooth communication and support for family engagement initiatives.

Act as a liaison between family members and campus resources to enhance their understanding of Appalachian State's offerings.

Customer Service :

Provide outstanding customer service to students, family members, faculty, staff, and community partners by maintaining a professional, approachable, and solutions-oriented demeanor in all interactions.

Ensure a positive experience for all stakeholders through effective communication, attention to detail, and a commitment to meeting their needs.

Administrative Support :

Support the Director and Associate Director with additional tasks as needed, contributing to the strategic development of NMFE programs and initiatives.

Monitor and analyze family engagement metrics to identify opportunities for improvement and innovation in programming and communication efforts.

Knowledge, Skills, & Abilities Required for this Position

Responsibilities for this position include, but are not limited to, the following :

Communication Management :

Serve as the primary point of contact for family members by managing all incoming emails and providing timely, accurate, and empathetic responses to inquiries.

Oversee and maintain the family phone line, handling inquiries and directing calls to appropriate campus resources when necessary.

Mountaineer Family Experience Portal Management :

Event Coordination :

Collaborate with the Associate Director to plan and execute Family Orientation, ensuring a welcoming and informative experience for new student families.

Collaboration and Relationship Building :

Establish and maintain positive relationships with campus partners to facilitate smooth communication and support for family engagement initiatives.

Act as a liaison between family members and campus resources to enhance their understanding of Appalachian State's offerings.

Customer Service :

Ensure a positive experience for all stakeholders through effective communication, attention to detail, and a commitment to meeting their needs.

Administrative Support :

Support the Director and Associate Director with additional tasks as needed, contributing to the strategic development of NMFE programs and initiatives.

Monitor and analyze family engagement metrics to identify opportunities for improvement and innovation in programming and communication efforts.

Preferred Qualifications

Demonstrated knowledge of best practices in working with the diverse needs of parents, legal guardians, family members, and undergraduate students, ensuring inclusivity and support for varied cultural, economic, and social backgrounds.

General understanding of the roles, services, and functionalities of student affairs departments within the university community and how they contribute to student success and engagement.

Thorough understanding of the mission, purpose, and structure of New Mountaineer & Family Engagement and its collaborations with other university departments and offices to provide seamless support for students and families.

Proficiency in maintaining our Parent Portal, including updating records, managing the concept-to-execution timeline of sharing content, and ensuring accurate information to effectively communicate with parents and families about university resources, events, and opportunities.

Experience in planning, organizing, and executing events, including coordination with multiple stakeholders, logistics management, and ensuring high-quality outcomes for programs such as orientation sessions, family weekends, or parent engagement events.

Skilled in creating, proofreading, and editing written content for newsletters, reports, and portal updates.

Exceptional ability to organize work, define tasks, set priorities, and work independently while effectively handling a high-volume workload in a fast-paced environment with frequent interruptions and minimal supervision.

Working knowledge of federal policies such as the Family Educational Rights and Privacy Act (FERPA) to appropriately manage and maintain parent access to student information while upholding confidentiality requirements.

Demonstrated ability to work collaboratively as part of a team to achieve common goals while maintaining positive relationships with volunteers, campus partners, and families through effective diplomacy and tact.

Willingness and ability to work non-standard hours as necessary, including evenings, weekends, or during special events, to meet program needs.

Capacity to effectively lead, collaborate with, and manage student workers and volunteers through comprehensive training, delegation of tasks, ongoing follow-up, and performance evaluation to ensure success.

Strong computing skills and efficiency utilizing computing applications on various systems and programs (e.g. Microsoft Office Suite, Banner, Google Apps, spreadsheets, etc.)

Type of Position

Permanent Full-Time

Staff / Non-Faculty

Appointment Type

Work Schedule / Hours

8 : 00 am to 5 : 00 pm. With an occasional weekend or weeknight event. Examples : Family Weekend, Overnight Orientation, Homecoming, and Commencement.

Number of Hours Per Week

Number of Months Per Year

Mandatory Staff

Physical Demands of Position

Lifting and moving of boxes and event materials.

Overall Competency Level

Journey

Salary Grade Equivalency

Salary Range

Anticipated Hiring Range

42,436 - $45,394

Required Functional Competencies to Successfully Perform Job Duties.

Communication : Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message. Ability to place messages in context with the organization's broader business perspective.

Customer Service : Ability to enhance collaboration among individuals and groups. Ability to build consensus when dealing with opposing points of view, and resolve competing or complex issues. Ability to promote a high level of integrity among all staff. Ability to engage and act in the best interests of the organization by aligning service delivery with strategic goals and client's needs. Knowledge of the unique needs of clients and ability to provide responsive services / answers tailored to their requirements. Ability to maintain quality service standards and recommend improvements.

Information / Records Administration : Ability to develop and recommend new approaches to improve records and information management. Ability to evaluate and recommend changes to data collection and data presentation methods in response to complex requests. Ability to identify trends in information management and analysis, and discuss these with higher level staff. Ability to maintain awareness of current and emerging technologies which could improve the efficiency and effectiveness of data management with other business systems. Ability to make recommendations for improvement. Ability to develop HR tools applicable to assigned HR area(s).

Leading Work Teams : Ability to train, assign, supervise and review the work of others. Ability to perform and / or supervise several administrative functions. Ability to supervise a various functions of considerable complexity.

Knowledge-Program & Organization : Knowledge of state, federal, policy interpretations and precedents affecting program area(s), and unique situations. Ability to analyze and explain revisions, and implement initiatives. Ability to draft and recommend new procedures. Operational knowledge and the ability to articulate the purpose of the program's organization including its mission, services, clients and measures of business effectiveness in order to adapt processes, procedures and activities to meet needs. Ability to identify, understand and provide possible resolutions for unique issues and problems that with broad impact and / or a broad range of client services. Ability to lead teams in the modification of processes using applicable technology web-based data systems and programs.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date

02 / 03 / 2025

Closing Date

02 / 16 / 2025

Competency Level Statement

Management will only consider applicants who meet the required competencies.

Special Instructions to Applicants

Please attach required documents :

Cover Letter

Resume

List a minimum of 3 professional references in the application or attach a List of References with Contact Information

Search Chair Name

Hailey Burns

Search Chair Email

Burnshw@appstate

Applicant Pool Preference

External (Post on the Web)

Departmental Information

Quick Link

https : / / appstate.peopleadmin.com / postings / 49674

Posting Number

201502816P

Salary : $42,436 - $45,394

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