What are the responsibilities and job description for the Field Services Engineer position at Apple & Associates?
Field Service Engineer - Acute Dialysis Products - Hospital Customers
Location : Houston, TX and surrounding areas
Reporting to the Director of Field Service , the Field Service Engineer (FSE) will be responsible for the installation, preventative maintenance, troubleshooting, and repairs of our dialysis system.
The FSE will interface professionally with Clinical Staff, as well as, our patients and will be one of the key faces of the company. The FSE will provide exceptional technical support and should be able to diagnose issues, understand root causes and apply appropriate solutions. Additionally, you will provide support to Marketing and Sales for seminars, trade shows, and other demonstrations, as necessary. The Field Service Engineer will also analyze and complete service reports using software applications.
You will be responsible for documenting all activities and jobs performed in accordance with the company's Quality Management System policies and procedures. The FSE will also manage and maintain company assets (tools, equipment, and trunk inventory) in accordance with those same policies and procedures. The expected travel within the US is up to 70% of the time.
Field Service Engineer Duties and Responsibilities :
- Provide on demand first level technical support to customers including after-hours phone support, holiday, and weekend on-site support as required.
- Install, troubleshoot and repair dialysis systems at hospitals in the area
- Must have strong knowledge of electronic, mechanical, and fluids components.
- Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
- Become a technical subject matter expert on the product.
- Efficiently address and resolve customer issues.
- Complete all field service and expense reports according to functional standards.
- Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
- Provide detailed service reports, monitor and update management regarding performance, serviceability, and customer comments.
- Assist with the development of training and service materials.
- Accurately document all service activities, maintain spares inventory, and provide parts usage and failures.
- Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
- Excellent communication skills with the ability to effectively interact with customers, patients, and internal personnel.
- Manage and maintain company assets required to perform all necessary job functions.
Field Service Engineer Requirements :
