Customer Service Representative

JOB DESCRIPTION

Title: Pharmacy Customer Service Representative

General: Provide fast, efficient, friendly, courteous, service for the customer.

Reports To: Pharmacy Customer Service Supervisor

Job Classification: Non-exempt

Responsibilities and Duties:

· Maintains customer awareness when in any areas of the company and assists the customer or seeks assistance for them.

· Greets and communicates with employees and non-employees in a friendly courteous manner.

· Seeks help from your supervisor when you have reached your limitations.

· Performs as a team member by assisting co-workers with their duties.

· Knows the employee manual.

· Knows department policies and procedures within the limitations of your job.

· Knows the department’s services and inventory and the availability of inventory if not in stock.

· Knows the company's other inventory and services.

· Accepts other duties as assigned or as added in job description.

· Maintains a safe, neat, and organized work area.

· Receives customer sales and service requests and satisfies request by selling or servicing with the proper merchandise or coordinates with other departments or personnel to meet the customer's needs.

· Closes transactions by collecting proper amount of money or making the proper charge.

· Stocks shelves with incoming inventory.

· Maintains shelves relating to cleanliness and orderliness.

· Alerts supervisor of problems relating to customer safety and satisfaction.

· Working with Lottery Sales.

· Ensures that departmental schedules are followed, and deadlines are met.

· If/when functioning as the most senior pharmacy customer service rep. on duty, you are also responsible for assisting the supervisors with register voids, cashing lottery tickets, and closing registers.

· Learns and operates the company telephone system; using proper telephone etiquette in the process.

Qualifications:

Age: Must be at least 18 years of age or older.

Physical Requirements: Must be able to sit or stand for 8 - 10-hour shifts. Must be able to easily stoop or bend and lift 35 pounds.

Must be able to use a ladder/step stool.

Requires lifting of equipment and supplies weighing up to 35 pounds.

Background: Must not appear on The Medicare list of sanctioned individuals.

No criminal record.

Must not appear on the sex offender list.

Benefits Include:

Sick Leave

Employee Discount

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 25 per week

Shift:

• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• Are you available to work evenings and Saturdays, as needed?

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Salisbury, MD 21801 (Preferred)

Work Location: In person

Salary : $15