Dispatcher and Shop Foreman - Ford Pro Commercial

Automotive Service Dispatcher/Shop Foreman

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $80,000 - $110,000

Are you looking for a company that Supports You and Your Family, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.

Apple Autos is an 7-brand, 8 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

Apple Autos is seeking a highly organized and detail-oriented Automotive Service Dispatcher/Shop Foreman for our team. The ideal candidate will play a crucial role in coordinating service appointments, managing technician schedules and productivity, and ensuring the smooth flow of automotive services. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, tuition reimbursement, and career growth and development opportunities. 

What You’ll Do

• Assign work to technicians according to their skill level, and to “time promised.”
• Follow-up work in process, inform service advisors ahead of time, if time promised cannot be kept.
• Maintain shop capacity control and advise service advisors of capacity status
  throughout the day.
• Work with techs daily to hit their individual daily goals and drive the daily-weekly-monthly production goals for the department to hit the financial goals.
• Prohibit personnel from using equipment, materials, or processes for which they have not received appropriate training.
• Requisition installation of engineering controls, and purchase of protective equipment before using equipment, materials, or processes for which appropriate controls and equipment have not been established.
• Assign work to technicians.  Follow up on work progress.
• Monitor shop capacity and provide information to service advisors.
• Monitor technician efficiency and provide assistance for improvement.
• Keep workshop technical information updated.  Maintain information library.
• Maintain housekeeping standards in the workshop, technicians’ facilities, and service parking lot.
• Help mentor and train our younger techs to become the best versions of themselves.
• Team player and belief that our people are the top priority and truly dictate our success.
• Follow processes that support a great guest experience and  drive CSI and fix it right the first time scores.

What You’ll Bring

• Proven experience in a similar automotive service dispatch role
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Knowledge of automotive systems and terminology.
• Ability to thrive in a dynamic and customer-focused work environment

Why Work for Apple Ford Pro

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to internally advance. 
• We encourage teamwork, positivity, and kindness.
• Learning and development programs are available.
• We empower our employees to do what is best for our customers, and other employees
• Brand new facility with A/C, heated floors, and a state of the art facility.
• First Ford Pro to open in the United States
• Continually giving back to our employees for all of their hard work that does not go unnoticed.  We offer a variety of fun events to say thank you to our most important assets, our amazing employees.

• Ranked Top workplaces in MN (2020,2021,2022)

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $80,000 - $110,000