What are the responsibilities and job description for the Chargeback and fraud prevention specialist position at Apple Leisure Group?
CHARGEBACK AND FRAUD PREVENTION SPECIALIST
Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a Charge Back and Fraud Prevention Specialist at Amstar in Apple Leisure Group. In this role, you will be responsible for processing disputes with suppliers and customers in all destinations, to ensure timely response to disputes issued by processors or banks, will require 100% of the evidence required to win the type of chargeback received.
A successful Chargeback and Fraud Prevention Specialist will:
- Receive, register, manage and prioritize notifications of chargeback notifications sent or issued by processors or banks in all destinations.
- Do research and gather necessary supporting information for each chargeback.
- Send information and evidence according to the type of chargeback identified.
- Receive a response with response issued by the processor and give the corresponding follow-up.
- Follow up on pending refunds or those from the decision of a chargeback.
- Prepare KPI’s reports of chargebacks and communicate them with the indicates areas and positions.
- Identify and measure possible fraudulent situations with credit cards.
- Communicate incidents of fraudulent situations with credit cards.
A successful Chargeback and Fraud Prevention Specialist will have:
- Bachelor Degree in Administrative careers.
- 2 years’ experience in similar positions.
- Bilingual English / Spanish
- Skills: Microsoft Office / Platforms
- Abilities:
Understanding of business processes
Analytical
Organized
Results oriented
Sense of urgency
Problem solving
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
- Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
- Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio
- Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
- Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
- Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
