What are the responsibilities and job description for the CALL CENTER CUSTOMER SERVICE REPRESENTATIVE position at AppleOne?
ROLE RESPONSIBILITIES INCLUDE:
* Handling heavy call volume, effectively and efficiently.
* Providing customer support by phone, email, and company's internal chat system.
* Resolving any customer complaints/concerns with compassion.
* Assisting with any additional role related duties, as needed.
QUALIFICATIONS INCLUDE:
* High school diploma or equivalent.
* Minimum of 2 years of high volume call center experience.
* Bilingual Spanish or Mandarin.
* Excellent customer service and problem solving skills.
* Team-player attitude.
* Typing speed of 40wpm minimum.
* Proficiency with Microsoft Excel and Outlook.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1031
* Handling heavy call volume, effectively and efficiently.
* Providing customer support by phone, email, and company's internal chat system.
* Resolving any customer complaints/concerns with compassion.
* Assisting with any additional role related duties, as needed.
QUALIFICATIONS INCLUDE:
* High school diploma or equivalent.
* Minimum of 2 years of high volume call center experience.
* Bilingual Spanish or Mandarin.
* Excellent customer service and problem solving skills.
* Team-player attitude.
* Typing speed of 40wpm minimum.
* Proficiency with Microsoft Excel and Outlook.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1031
Salary : $23
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