What are the responsibilities and job description for the Client Success Representative position at AppleOne?
The Client Success Representative will be the face of the company with a high level of professionalism to present the organization or company in the best light possible. This role will involve engaging with customers, providing exceptional service, and driving sales growth through effective communication and relationship-building.
Key Responsibilities:
Build sustainable relationships with customer accounts through open and interactive communication
Research customer inquiries and provide answers by drawing from available resources through eh company organization including customer service, warehouse, purchasing, sales, etc.
Respond to customer inquiries via phone and email in a timely manner
Research customer inquiries and provide answers by drawing from available resources throughout the company organization including customer service, warehouse, purchasing, sales
Managing incoming phone calls effectively
Stay knowledgeable and up to date on lighting products, services and industry trends.
Assist customers with order placements, cancellations, and returns
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions and transactions
Maintain customer database and contacts with all pertinent information and data
Maintains daily open order and back-order reports to monitor sales status and communication with customers
Enter sales opportunities, including pricing quotes, into the company’s database/system, ensuring all details are accurate and up to date
Provide price/product information
Handle inquiries about deliveries
Follow up on cold and warm leads via phone and email to advance the sales process
Collaborate with regional sales managers, rep agencies, and other departments to enhance the overall customer experience
Follow procedures, guidelines and policies
Other duties as assigned.
Requirements:
High school diploma or equivalent, additional education is a plus
Minimum 5 years inexperience in outbound call center, inside sales, or related sales role preferred.
Excellent communication and interpersonal skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Customer oriented and ability to adapt/respond to different types of customers
Efficient, organized and ability to handle stress and remain calm under pressure
Analytical and problem-solving skills
Ability to learn systems and processes relatively easily
Ability to be respectful to peers and work cohesively in a team perspective
Strong problem-solving abilities and attention to detail
Be able to work independently and be resourceful, taking initiative
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and NetSuite experience is preferred.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1116
Key Responsibilities:
Build sustainable relationships with customer accounts through open and interactive communication
Research customer inquiries and provide answers by drawing from available resources through eh company organization including customer service, warehouse, purchasing, sales, etc.
Respond to customer inquiries via phone and email in a timely manner
Research customer inquiries and provide answers by drawing from available resources throughout the company organization including customer service, warehouse, purchasing, sales
Managing incoming phone calls effectively
Stay knowledgeable and up to date on lighting products, services and industry trends.
Assist customers with order placements, cancellations, and returns
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions and transactions
Maintain customer database and contacts with all pertinent information and data
Maintains daily open order and back-order reports to monitor sales status and communication with customers
Enter sales opportunities, including pricing quotes, into the company’s database/system, ensuring all details are accurate and up to date
Provide price/product information
Handle inquiries about deliveries
Follow up on cold and warm leads via phone and email to advance the sales process
Collaborate with regional sales managers, rep agencies, and other departments to enhance the overall customer experience
Follow procedures, guidelines and policies
Other duties as assigned.
Requirements:
High school diploma or equivalent, additional education is a plus
Minimum 5 years inexperience in outbound call center, inside sales, or related sales role preferred.
Excellent communication and interpersonal skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Customer oriented and ability to adapt/respond to different types of customers
Efficient, organized and ability to handle stress and remain calm under pressure
Analytical and problem-solving skills
Ability to learn systems and processes relatively easily
Ability to be respectful to peers and work cohesively in a team perspective
Strong problem-solving abilities and attention to detail
Be able to work independently and be resourceful, taking initiative
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and NetSuite experience is preferred.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1116
Salary : $60,000
