What are the responsibilities and job description for the Contact Center Rep position at AppleOne?
Our client, an established bank with locations throughout SW Florida is seeking a
Contact Center Rep for their Clearwater, FL location. This role is temp to hire and hybrid after training. Schedule is 9am-6pm, M-F.
Primary responsibilities include but are not limited to :
- Respond to all inbound phone, email and chat inquiries regarding Deposits, Loans and Services while upholding the Contact Centers service level agreements, all laws, rules, and regulations.
- Provide technical support and troubleshoot our client's digital products, such as online banking, mobile app, bill pay and Zelle.
- Document all telephone calls, chat conversations and email information according to standard operating procedures.
- Utilize strong listening, communication, and problem-solving skills with the ability to take ownership in assisting, researching, and resolving customer issues.
- Navigating multiple computer systems while interacting with our customers.
- Maintain a good understanding of account maintenance, online banking and debit card policies and procedures along with our other banking products
- Understand and maintain compliance with Bank policies and procedures and applicable laws and regulations, including BSA, AML, and Reg E., and Reg CC.
- Identify and recommend solutions to resolve customer issues; when appropriate refers customers to specialists within the Bank who are best equipped to resolve the issue or concern for our customer.
- Identify qualified referrals to other departments for assistance with personal, business, commercial and residential loans to ensure the best customer experience possible
- Ability to travel to all FHB’s branches to support co-workers and customers when needed.
Qualifications include but are not limited to :
EEO / AA Employer / Vet / Disabled.
The Know Your Rights poster is available here :
The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
none specified)
Salary : $41,600 - $43,700
