Contact Center Representative (Pharmacy Tech)

Join Evara Health , where our mission to provide essential, high-quality healthcare services brings life-changing care to communities most in need. With 17 local centers and mobile health units across our network, we offer comprehensive care encompassing primary care, dental, behavioral health, pediatrics and more. At Evara Health, we are more than just a healthcare provider; we are a mission-driven, team-based organization. Our professionals come for the purpose and stay for the supportive culture and the strong, community-focused teams. Embark on a career that fulfills more than just professional goals—it transforms lives every day.

About This Role

• Customer Service & Communication: Provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments.
• Scheduling & Patient Access: Schedules appointments, manages pre-registration, verifies insurance, and utilizes tools such as panel lists and discharge notifications to support patient access and continuity of care.
• Documentation & Reporting: Accurately records patient interactions and outreach in the EHR, and prepares reports as required.
• Clinical Support & Protocol Compliance: Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.
  
  

Why You'll Love Working Here

• Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
• Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
• Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.
  
  

Education & Experience

• High School Diploma or equivalent required.
• Completion of an accredited clinical training program in one of the following areas preferred:
• Pharmacy Technician
• Minimum of 1 year of direct patient care or clinical support experience required.
• Prior experience in a healthcare contact center, outpatient clinic, or similar setting preferred.
• Strong understanding of medical terminology, appointment scheduling protocols, and electronic health records (EHR) systems.
  
  

Culture And Benefits

What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as:

• Generous Time Off: Enjoy 18 days of paid time off with an option to cash out unused days.
• Holidays: Celebrate with 10 paid holidays and an additional day off for your birthday.
• Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
• Work-Life Balance: Benefit from a typical Monday-Friday schedule.
• Educational Support: Take advantage of education assistance programs to further your professional development.
• Career Advancement: Numerous opportunities to advance within nursing leadership or other roles.
• Education Assistance: Up to $1,500 a year for education assistance including trainings, certifications or formal education
  
  

Join us, and be part of a team that is truly making a difference. Apply today to step into a career filled with purpose, challenge, and the opportunity to be part of something bigger than yourself.