Field Service Technician

Position Summary –

Service frequency (50,60,400Hz) and power conversion (3-phase/single phase) equipment for defense and aerospace or marine. Troubleshoot, perform, suggest and expedite service requests and duties as assigned, to achieve superior customer satisfaction. Refer possible sales leads to Sales management.

Major Duties and Responsibilities
- Receive and/or return customer calls/emails regarding technical questions
- Travel to, and from customer base, as well as correlate travel arrangements with the management, and support staff. Prepare for delivery of parts needed, and correspond with department manager when in the field
- Service (troubleshoot, start-up and repair) units in the field or factory
- Train customer on safety, and operation of units
- Maintain complete records of service calls both customer, and internal
- Maintain relationships with customers in regard to service or modification action required
- Maintain relationships with other departments as required in areas related to service issues
- Must be able to work overtime
- Must be able to travel internationally

Experience
- Two years electrical experience in 3-phase power systems
- Able to read schematics for troubleshooting
- Must be flexible, and able to travel without prior notice
- Must be fluent in English, and have good communication, written, and computer skills
- Must have a valid driver’s license, and U.S. Passport
- Must be highly safety conscientious

Physical Requirements
- Walk and/or stand, sit; occasional stooping, kneeling, crouching, crawling
- Use of hand for grasping, pushing, pulling, and fine manipulation
- Frequent lifting and/or moving; heavy lifting up to 90 lbs
- Ability to maneuver in small spaces, and reach high places
- While performing essential duties in this position, there is regular exposure to three phase high voltage

Work Environment
- Up to 50% travel both domestic, and international
- Occasional overtime both in-house, and while traveling
- Be willing to work in various environments, and conditions

Education
-Associate degree in electronics or equivalent technical experience gained through successful completion of an accredited trade school or military electronic based school.

EOE/Minorities/Females/Vet/Disability

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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