What are the responsibilities and job description for the Order Processing CSR position at AppleOne?
We are looking for a friendly Customer Service Representative with order processing experience! This Customer Service Rep will provide exceptional customer service to our customers. Duties will range from answering calls, responding to emails, processing orders, following up, answering questions, troubleshooting, tracking shipments, upselling, assisting with other projects, etc.
Responsibilities:
· Take phone/email orders.
· Call past-due accounts and collect payments
· Provide support to the sales team and management
· Respond to customer inquiries via phone & email in a timely manner and communicate closely with internal department
· Follow up on customer requests to ensure a high level of customer service
· Perform other duties as assigned
Qualifications:
* 1 year of office, order processing, or customer service experience required
* Bilingual Mandarin or Spanish preferred
* Experience with ERP systems preferred
* Manufacturing or wholesale experience highly preferred
* College degree preferred
Please submit your resume today as we are urgently looking. Can't wait to meet the newest addition to our team!
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Responsibilities:
· Take phone/email orders.
· Call past-due accounts and collect payments
· Provide support to the sales team and management
· Respond to customer inquiries via phone & email in a timely manner and communicate closely with internal department
· Follow up on customer requests to ensure a high level of customer service
· Perform other duties as assigned
Qualifications:
* 1 year of office, order processing, or customer service experience required
* Bilingual Mandarin or Spanish preferred
* Experience with ERP systems preferred
* Manufacturing or wholesale experience highly preferred
* College degree preferred
Please submit your resume today as we are urgently looking. Can't wait to meet the newest addition to our team!
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1001
