What are the responsibilities and job description for the Manager, Customer Engineer - (M1) position at Applied Materials?
Key ResponsibilitiesWorks on technical customer inquires. Conducts customer trainings. Creates and maintains good customer relationships. Completes on time all documentation and reports.Coaches and directs assigned CE’s. Is responsible for career planning, corrective action where necessary. Establishes objectives and performance reviews.Completes on time all required management reporting for the area. Coordinates and plans the availability and workload of all CE’s in the area for the mid term. Identifies and submits requests for additional manpower requirements in case of holidays, etc., of CE’s in the area.Assures reporting and follow up of existing procedures by all CE’s in the area. Responsible / owner for the coordination of projects to CE’s in the area.Knowledge and active support of business plan. Maintains regular communication with Regional Office and Technical Support. Acts as focal point for all service related issues in the area.Conducts and runs customer meetings. Supports Customer Engineers in the area.Provides Sales - and Technical support.Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.Functional KnowledgeDemonstrates understanding and application of guidelines, procedures and processes in own job familyBusiness ExpertiseApplies understanding of how own team is impacted by upstream work of other teamsLeadershipSupervises day-to-day work and participates in the coaching and development of employeesProblem SolvingUses judgment based on practice and precedent to resolve issues related to production schedules and daily prioritiesImpactImpacts the quality and timeliness of team’s results and its contribution to team or department goalsInterpersonal SkillsUses tact and diplomacy to exchange information and handle sensitive issuesPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.To meet minimum qualifications for this opportunity you must have the following : must have minimum of 2 years hands on semiconductor industry experience.must have field service engineer experience and / or lead backgroundmust be located and / or willing to relocate or commute to the Dallas-Richardson, TX areaQualificationsEducation : Bachelor's DegreeSkillsCertifications : Languages : Years of Experience : 2 - 4 YearsWork Experience : Additional InformationShift : 10-Day 8-Hr (United States of America)Travel : Yes, 10% of the TimeRelocation Eligible : YesReferral Payment Plan : Employee Referral (Standard)U.S. Salary Range : $64,000.00 - $88,000.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Salary : $64,000 - $88,000
