What are the responsibilities and job description for the Sales Support Specialist position at Applied Motion Products, Inc.?
Applied Motion Products is a rapidly growing company focused on automation and everything motion. Our goal is leadership in automation products through exceptional customer focus, innovation, and continuous improvement. We have a joint venture with Moons’ in Shanghai China that incorporates organizations in Germany, Romania, and Switzerland. As part of a global company with locations all over the world, our focus on innovation keeps us striving in developing a talented, well-rounded team that's ready to take the industrial world by storm!
We offer our employees competitive benefits, including 401(k), PTO, medical, vision, dental, disability and life insurance, and FSA, along with a variety of resources that can help with career path planning.
Applied Motion Products, Inc. is currently seeking a Sales Support Specialist who will assist the Sales team in managing customer requests. This position is responsible for sales account maintenance, providing some technical and administrative product information to customers, daily sales order processing, and data entry.
Essential functions include but are not limited to:
- Answering inquiries and assisting customers with product selection, pricing and lead time.
- Responding to customer pricing requests, supplier surveys and compliance information.
- Creating opportunities and quotations, communicating them with customers.
- Performing account maintenance in Salesforce CRM, ensuring accuracy of customer data.
- Managing the price book, including updates as new products are introduced and verifying accuracy.
- Routing leads to the appropriate sales managers.
- Creating reports for tracking sales and marketing performance.
- Creating and setting up new or potential customers in Salesforce.
- Other duties as assigned.
Work Experience:
- At least one year of experience in a customer service role. Tech industry experience preferred.
Technical Skills:
- Experience with CRM and ERP systems, Salesforce strongly preferred. Ability to create and run reports in CRM. Proficiency with Microsoft Office products, excellent phone skills and etiquette. Strong organizational skills. Attention to detail is extremely important.
Qualifications (Education, Degrees, Certifications):
- High School Diploma required, AA or higher degree preferred. Training in the use of Salesforce CRM and SAP or direct experience required.