What are the responsibilities and job description for the Help Desk position at Applied Technical Systems, Inc.?
Education
High School
Location
Dahlgren, VA - US (Primary)
Career Level
Experienced (Non-Manager)
Category
Information Technology
Salary Grade
Job Type
Full-time
Travel
0 - 25%
Job Description
- Three (3) years’ relevant technical experience in operating a PC-based and telephone-based Service Support Center.
- Three (3) years’ experience with User Administration processes.
- Three (3) years’ experience in using computers, laptops, and common windows applications
- Two (2) years’ experience in monitoring, managing and prioritizing incident, service requests and call queues to meet Service Level Agreements, ensure equitable and efficient team workloads to support business goals.
- Two (2) years’ experience and knowledge with SharePoint platform.
- One (1) year of experience in using principles, methods, and techniques used in computer troubleshooting and support.
# of Hires Needed
1
Hiring Manager
Guidry, Jon (Applied Technical Systems)
Job Requirements
- US Citizen
- SECRET Clearance
