What are the responsibilities and job description for the Help Desk position at At Applied Technical Systems, Inc?

Job Title

Help Desk

Education

High School

Location

Dahlgren, VA - US (Primary)

Career Level

Experienced (Non-Manager)

Category

Information Technology

Salary Grade

Job Type

Full-time

Travel

0 - 25%

Job Description

- Three (3) years’ relevant technical experience in operating a PC-based and telephone-based Service Support Center.
- Three (3) years’ experience with User Administration processes.

- Three (3) years’ experience in using computers, laptops, and common windows applications
- Two (2) years’ experience in monitoring, managing and prioritizing incident, service requests and call queues to meet Service Level Agreements, ensure equitable and efficient team workloads to support business goals.
- Two (2) years’ experience and knowledge with SharePoint platform.

- One (1) year of experience in using principles, methods, and techniques used in computer troubleshooting and support.

# of Hires Needed

Hiring Manager

Myers, Michele (Applied Technical Systems)

Job Requirements