What are the responsibilities and job description for the National/Strategic Account Manager - Implementation Focus position at applied.valhalla.stage?
You will be a key member of the Applied National Accounts team focused on driving growth for one of Applied's top customers. The ideal candidate will use organization, communication, and analytical skills to build and expand our business in the account and to implement contracts with new member companies. Although this position is posted in Atlanta, the right candidate may live in any major city in the Midwest, Southeast or Texas!
- Provide exceptional customer service and product education to customers and help to form an overall streamline of processes between the customer members and our Service Centers.
- Multi-task and handle the large volume of questions that arise from both Service Centers and the customer members.
- Roll out contract to new customer members and ensure seamless transition onto the contract.
- Handle a large amount of data and filtering for specific results related to the following metrics: backorder review, on-time delivery, response time analytics, error free, efficient sourcing, MRS updates, TCO reports, inventory management (standard, committed, stock outs).
- Identify opportunities for increased efficiencies and proactively identify and carry out continuous improvement opportunities.
- Manage all Applied service centers who are servicing customer member companies based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception.
- Work with vendors to secure additional buying advantages and efficient sourcing.
- Provide excellent follow-up and follow through on all issues within geographic territory.
- Implement and mandate compliance with best practices for the account.
- Streamline communication processes within the account.
- Perform and report results of customer member Plant Quality Audits.
- Analyze results of Service Center/customer member Plant Quarterly reviews. Document issues and positive reports for future reference.
- Coach, train, and mentor Applied associates who service the account.
- Write and deliver presentations and prepare reports as necessary.
POSITION REQUIREMENTS
- 5 years selling industrial components as well as value added services and solutions, with proven metrics / results
- Excel proficiency including macros, charts, and pivot tables
- Use of proper English grammar, written and verbal
- Bachelor's Degree in Business or Engineering or equivalent
- Valid driver’s license
Preferred:
- National account experience
- Presentation skills to C-suite personnel
Desirable characteristics:
- Negotiating skills
- Tenacity, confidence
- Ability to learn and apply new information quickly
- Excellent interpersonal and communication abilities
- Solid organizational skills, including the ability to manage multiple competing priorities
Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.
