Information Technology Support Technician

Job Summary: The Information Technology Support Technician provides direct support to the facility’s staff to install, configure, maintain, and repair its applications, systems, and equipment 

DUTIES AND RESPONSIBILITIES:

• Performs on-site and remote installation, configuration, management, and repair of:

1. Computers, workstations, laptops, mobile devices, servers.
2. Gateways, firewall, security appliances, switches, and access points.
3. Backup, business continuity, and disaster recovery applications and equipment.
4. Voice, phone, and fax equipment and systems.

• Participates in the evaluation of hardware, software, and other solutions with managers and staff for project design and planning.
• Creates documentation for processes and systems.
• Creates and manages support requests in the ticketing system.
• Responds to support requests in a friendly and professional manner.
• Documents request status and resolutions in the ticketing system.
• Follows up on customer needs and issues to ensure prompt and satisfactory resolution.
• Creates, updates, and terminates staff member access to systems managed by the Information Technology team.
• Supports the Information Technology Clinical Analysts with non-clinical requests and issues in the electronic health record systems.
• Maintains a good working knowledge of applications on computers, servers, and networks.
• Assists in internal efforts to improve productivity and efficiency of support resources.
• Makes recommendations for ordering supplies and equipment.
• Stays informed on related technologies and techniques.
• Participates in staff onboarding and training.
• Works with teammates to resolve or escalate requests.
• Takes after hours on-call rotations.
• Performs all other job-related duties as requested.

Education/Qualification Requirements:

1. CompTIA A is preferred but not required.

Experience:

1. 2 years of Information Technology help desk or other technical support team experience is preferred but not required.
2. Previous experience in a healthcare environment is preferred but not required.
3. Administration of Microsoft Active Directory environments is preferred but not required.
4. Familiar with TCP/IP network concepts, technologies, and troubleshooting is preferred but not required.

Language Skills:

1. Ability to read and communicate effectively in English, both verbally and in writing.
2. Additional languages preferred.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.