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Desktop Support Engineer Brookshire TX ONSITE

Apptad Inc
Brookshire, TX Full Time
POSTED ON 2/17/2025
AVAILABLE BEFORE 5/14/2025

Job Description

Job Description

Desktop Support Engineer (L1 / L2)

Brookshire, TX - ONSITE

Key Responsibilities :

Level 1 (L1) Support :

  • Provide first-line support for IT infrastructure issues, including desktop, network, and server troubleshooting.
  • Respond to service requests and incidents via ticketing systems, email, and phone.
  • Perform basic troubleshooting for hardware, operating systems, and applications.
  • Assist users with software installations, configurations, and basic network connectivity.
  • Document resolutions and maintain knowledge base articles for common issues.

Level 2 (L2) Support :

  • Handle escalated technical issues from L1 support, performing deeper troubleshooting.
  • Administer and support servers, network devices, and IT security components.
  • Analyze logs and diagnostic data to identify and resolve complex technical problems.
  • Collaborate with vendors and service providers for issue resolution.
  • Perform routine maintenance, patching, and upgrades on IT infrastructure.
  • Support virtualization, cloud services, and backup management.

    • Required Skills & Qualifications :

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • 2 years of experience in IT support (L1 / L2 level).
  • Proficiency in Windows / Linux operating systems and desktop troubleshooting.
  • Basic networking knowledge (LAN / WAN, VPN, TCP / IP, DHCP, DNS).
  • Experience with Active Directory, Office 365, and enterprise applications.
  • Familiarity with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus.
  • Strong problem-solving skills and the ability to work under pressure.
  • Good communication and customer service skills.

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