E-Commerce Customer Service Representative

Company Description

We at Apres Nail is looking for a self-starter with a strong work ethic and craves teamwork. The Customer Service Representative must thrive in a fast paced, active environment and must be comfortable interacting with a large volume of inbound phone/emails. The ideal candidate will be outgoing, demonstrate excellent written and verbal communication skills, critical thinking skills, be able to transmit information clearly and accurately, and actively seek feedback. Most importantly must be able to be a TEAM PLAYER! :)

Job Description

• Respond to customer inquires and concerns in a prompt, courteous, and professional manner
• Handle a constant flow of emails/Calls for customer service.
• Takes direction very well, works independently to finish tasks timely.
• Ability to keep notes and maintain information on orders based on customer issues with items on spreadsheet (CRM).
• Provide detailed information about our products and services
• Resolve product issues and questions with a friendly and efficient attitude
• Develop and maintain a working knowledge of our new & current products and services
• Responsible for building and maintaining our social media presence via existing accounts with various platforms (i.e. YouTube, Instagram, etc.)
• Complete special projects & tasks as needed by the company
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• General miscellaneous clerical work and office upkeep

Qualifications

• At least 1-2 year's experience with E-Commerce / Online customer service.
• Having a track record of over-achieving accomplishments
• Excellent communication and writing skills.
• Ability to multi-task efficiently and be able to follow up on your work
• Professional phone and email etiquette
• Ability to build rapport with clients & customers
• Ability to always maintain a positive mindset and professional attitude
• Bilingual in English & Spanish preferred but not required
• High school diploma or equivalent.

Additional Information

Experience:

• Customer Service: at least 1 year (required)
• Email Communication
• Problem solving
• Team Environment

Benefits:

• Health insurance

Work Location:

• One location