What are the responsibilities and job description for the E-Commerce Customer Service Representative position at THE CENTER?
Job Overview
We are seeking an E-Commerce Customer Service Representative to join our team at The Center Brands. In this role, you will provide exceptional customer service for customers across multiple brands in our portfolio, with opportunities to specialize in one brand and grow your career in the beauty industry.
Role Description
This is a full-time on-site position responsible for addressing customer inquiries and concerns via social media, ensuring customer satisfaction, and providing top-notch customer service. Day-to-day tasks include responding to customer emails and phone calls, troubleshooting order issues, assisting with product information, processing returns and exchanges, and maintaining a positive customer experience throughout all interactions.
Key Responsibilities
- Address customer inquiries and concerns via social media
- Ensure customer satisfaction and provide exceptional customer service
- Respond to customer emails and phone calls
- Troubleshoot order issues
- Assist with product information
- Process returns and exchanges
- Maintain a positive customer experience
Requirements
- Customer service management skills and experience
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Problem-solving skills and attention to detail
- E-commerce platform experience is a plus
- Becoming a platform expert in relation to customer success across Shopify, Gorgias, Amazon Seller Central, Ordergroove, GetGuru, and 3PL Central
Education
High school diploma or equivalent; additional certification in customer service management is a plus
