Process Support Manager-Portal

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement
  
  

Under the direction of the Senior Process Support and Documentation Director and/or Senior Process Support Manager(s), the Process Support Manager serves as a lynchpin for process improvements and process updates, coordinating with multiple stakeholders to shepherd the implementation of new projects, products, and software for the enterprise while managing for cross-functional impacts and ensuring existing processes are accurately maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Designs, implements, and creates process resources with direction and input from business owners and senior leaders.
• Focuses on process development and driving process implementation for new products, services, and application enhancements, including performing project management as applicable.
• Coordinates and collaborates with corporate and centralized operations, branch operations, information technology, sales, marketing, select vendor partners, and applicable others to drive improvements and build continuity between the front and back end of the business.
• Manages applicable Process Content engagement requests (PCETs), validating tasks are on target, resolving impediments to progress, and escalating risks and issues appropriately to senior leadership.
• Maintains awareness of legal changes and regulatory requirements affecting all areas of business and develops processes with an eye toward ensuring compliance with internal and industry policies and regulations.
• Participates in joint application design and/or user acceptance testing sessions conducted to improve the company’s operational systems and processes.
• Maintains adherence with documentation procedures, formatting and technical writing review process, submission procedures, cyclical review of content, impact analyses and time studies, meeting SLAs, procuring appropriate approvals for changes, compliance with deadlines, etc.
• Cooperates with the Training department on the development and delivery of applicable training programs to ensure consistency in business processes.
• Drives and supports a culture of continuous improvement and efficiency through quality process engineering.
• Performs other duties as required.
  
  

SUPERVISORY RESPONSIBILITIES

• Not applicable.
  
  

Minimum Required Qualifications

Education and/or Experience

• 4-year college degree or equivalent experience is required.
• 5 years of related experience is required.
  
  

Certificates, Licenses, Registrations, or Professional Designations

• N/A
  
  

SKILLS, KNOWLEDGE, AND ABILITIES

• Experience and demonstrated understanding of field, customer service, and/or reimbursement operational best practices.
• Business acumen and proven leadership skills.
• Strategic thinking and exceptional problem-solving/analytical skills.
• Financial management and budgeting.
• Project management expertise.
  
  

Computer Skills

• Advanced skills in Excel, PowerPoint, Word, and Visio.
• SharePoint proficiency.
  
  

Language Skills

• English (reading, writing, verbal).
• Impeccable communication skills, both written and verbal.
  
  

Mathematical Skills

• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
  
  

Other Skills

PREFERRED QUALIFICATIONS

Education And/or Experience

• Apria operational knowledge and leadership experience strongly preferred.
• Healthcare experience strongly preferred.
  
  

Computer Skills

• Experience with Snag-It preferred.
  
  

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodation will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.