Demo

Vice President of Customer Success and Professional Services

aPriori Technologies
Concord, MA Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/1/2025

Description

As VP of Customer Success and Professional Services, you will own a critical piece of what drives the aPriori success. Reporting to the CRO, you will be the member of the aPriori team responsible for leading the Customer Success Management, Implementation and On-boarding, and Subscription Consulting organizations by providing the vision and direction to develop, implement and scale strategies and process that deliver a ‘best in class’ customer experience and value delivery.


Location

We offer a hybrid work culture and strive to collaborate in person, two days per week, in our Concord, MA collaboration space.


Responsibilities

  • Manage a global customer business from pre-sales scoping through renewal; ensuring key metrics such as Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) are achieved.
  • Identify and architect services and implementation delivery models to meet our customers’ positive business outcomes are achieved.
  • Develop and nurture long-term relationships with executive stakeholders within customer accounts.
  • Partner with Sales to implement scalable growth strategies to identify and drive expansion opportunities within the customer base as well as increasing renewal rates.
  • Collaborate with the Product team to enhance the customer experience, including serving as a key stakeholder in influencing product roadmap based on external customer needs and expectations.
  • Partner with the Marketing team to enable critical voice of the customer and expansion programs.
  • Provide the leadership and mentoring needed to ensure that we hire, train, and develop our teams so they provide ‘best in class’ customer experience while allowing for personal and professional growth.
  • Develop partner strategies to enhance and supplement the services needs of our global customers.


Requirements

  • Demonstrated leadership in managing the financial performance of a services organization, delivering industry-standard gross margins and metrics via effective resource allocation, utilization optimization, and rigorous project cost control.
  • Customer-driven mindset with a desire and ability to identify and resolve enterprise level customer problem.
  • Excellent communication skills and an ability to explain complex concepts.
  • Proven project management skills to meet deadlines and manage multiple priorities in a fast pace environment.
  • Ability to travel (20-30%).


Education and Experience

  • Bachelor’s level degree, preferably in Mechanical or Industrial Engineering or an aptitude for learning complex technologies.
  • 15 years of experience in customer success and service teams ideally focused in high growth SaaS environments.
  • Extensive experience in leading a fast pace technology environment with clearly demonstrated results in owning customer success.
  • 10 years of leading, managing, and scaling high performing teams in a SaaS environment, including building out KPIs and metrics that drive improved experiences.
  • Experience guiding the implementation of a complex SaaS solution and technical proficiency working with data and configuring a SaaS solution.


aPriori Offers

A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.


aPriori offers competitive compensation in a dynamic, growing innovative environment. A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Vice President of Customer Success and Professional Services?

Sign up to receive alerts about other jobs on the Vice President of Customer Success and Professional Services career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$120,962 - $160,848
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$226,527 - $319,471
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at aPriori Technologies

aPriori Technologies
Hired Organization Address Concord, MA Full Time
Job Description Job Description Description : We are seeking a Business Intelligence (BI) Developer to join aPriori’s En...
aPriori Technologies
Hired Organization Address Concord, MA Full Time
Description: As a strategic member of the executive team, the Senior Vice President of Engineering will help lead aPrior...

Not the job you're looking for? Here are some other Vice President of Customer Success and Professional Services jobs in the Concord, MA area that may be a better fit.

Vice President, Scientific and Medical Services

LE1055 Perceptive Informatics, LLC, Burlington, MA

AI Assistant is available now!

Feel free to start your new journey!