What are the responsibilities and job description for the VP, Customer Success and Professional Services position at aPriori Technologies?
Job Type
Full-time
Description
As VP of Customer Success and Professional Services, you will own a critical piece of what drives the aPriori success. Reporting to the CRO, you will be the member of the aPriori team responsible for leading the Customer Success Management, Implementation and On-boarding, and Subscription Consulting organizations by providing the vision and direction to develop, implement and scale strategies and process that deliver a ‘best in class’ customer experience and value delivery.
Location
We offer a hybrid work culture and strive to collaborate in person, two days per week, in our Concord, MA collaboration space.
Responsibilities
A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.
aPriori offers competitive compensation in a dynamic, growing innovative environment. A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!
About APriori
Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.
With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”.
Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!
CCPA Notice
Full-time
Description
As VP of Customer Success and Professional Services, you will own a critical piece of what drives the aPriori success. Reporting to the CRO, you will be the member of the aPriori team responsible for leading the Customer Success Management, Implementation and On-boarding, and Subscription Consulting organizations by providing the vision and direction to develop, implement and scale strategies and process that deliver a ‘best in class’ customer experience and value delivery.
Location
We offer a hybrid work culture and strive to collaborate in person, two days per week, in our Concord, MA collaboration space.
Responsibilities
- Manage a global customer business from pre-sales scoping through renewal; ensuring key metrics such as Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) are achieved.
- Identify and architect services and implementation delivery models to meet our customers’ positive business outcomes are achieved.
- Develop and nurture long-term relationships with executive stakeholders within customer accounts.
- Partner with Sales to implement scalable growth strategies to identify and drive expansion opportunities within the customer base as well as increasing renewal rates.
- Collaborate with the Product team to enhance the customer experience, including serving as a key stakeholder in influencing product roadmap based on external customer needs and expectations.
- Partner with the Marketing team to enable critical voice of the customer and expansion programs.
- Provide the leadership and mentoring needed to ensure that we hire, train, and develop our teams so they provide ‘best in class’ customer experience while allowing for personal and professional growth.
- Develop partner strategies to enhance and supplement the services needs of our global customers.
- Demonstrated leadership in managing the financial performance of a services organization, delivering industry-standard gross margins and metrics via effective resource allocation, utilization optimization, and rigorous project cost control.
- Customer-driven mindset with a desire and ability to identify and resolve enterprise level customer problem.
- Excellent communication skills and an ability to explain complex concepts.
- Proven project management skills to meet deadlines and manage multiple priorities in a fast pace environment.
- Ability to travel (20-30%).
- Bachelor’s level degree, preferably in Mechanical or Industrial Engineering or an aptitude for learning complex technologies.
- 15 years of experience in customer success and service teams ideally focused in high growth SaaS environments.
- Extensive experience in leading a fast pace technology environment with clearly demonstrated results in owning customer success.
- 10 years of leading, managing, and scaling high performing teams in a SaaS environment, including building out KPIs and metrics that drive improved experiences.
- Experience guiding the implementation of a complex SaaS solution and technical proficiency working with data and configuring a SaaS solution.
A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.
aPriori offers competitive compensation in a dynamic, growing innovative environment. A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!
About APriori
Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.
With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”.
Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!
CCPA Notice
