Front Desk

Job Summary:

The Front Desk staff reports to the Front Desk Supervisor and serves as the first point of contact for patients and visitors to the facility. This role plays a crucial part in providing exceptional customer service and ensuring the efficient functioning of the front desk area.

Essential Functions:

• Greets patients and visitors in a friendly and professional manner.
• Verifies patient information and updates as necessary.
• Collects and documents patient demographics, insurance information, and medical history.
• Schedules patient appointments and follow-up visits.
• Coordinates with the therapists to ensure a well-organized appointment calendar.
• Confirms and reminds patients of upcoming appointments via phone, text, or email.
• Assists patients with check-in procedures upon arrival.
• Assists patients with completing necessary forms and acquiring signatures.
• Answers incoming calls and screens and directs them to the appropriate department or staff.
• Responds to patient inquiries, appointment requests, and general information requests.
• Assists with patient complaints or concerns in a professional manner.
• Maintains a clean and organized front desk area.
• Orders and stocks office supplies as needed.
• Assists with administrative tasks as needed.
• Collaborates with the therapists and other staff to ensure seamless patient care.
• Communicates patient information accurately and confidentially.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

Qualifications/Skills:

• Must have ability to operate standard office machines and be computer literate.
• Must have good interpersonal skills.
• Must be able to demonstrate good judgment and respond appropriately to difficult situations.
• Must be able to work independently, as well as with other staff in a shared work space.
• Must be able to exhibit an ongoing commitment to maintaining the highest levels of professionalism performing assigned duties and responsibilities with little to no supervision.
• Must have the ability to seek and accept feedback openly.
• Must have the desire to continuously learn and improve knowledge, skills, and abilities.
• Must be able to maintain confidentiality at all times.
• Must have great time management and organizational skills.
• Must be able to work in a fast-paced environment.

Education/ Experience Requirements:

• High school graduate preferred.
• One to two years previous experience in a hospital/outpatient setting preferred.

Working Conditions:

• Work is performed in a clean, well-lit, busy environment.
• Prolonged periods of sitting at a desk and working on a computer.
• May need to lift up to 10-15 pounds on occasion.

Job Type: Part-time

Pay: From $12.50 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $13