What are the responsibilities and job description for the Hotel Front Desk Agent position at Four Points by Sheraton Detroit Novi?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest relations and maintaining the smooth operation of the front desk area in our hotel or resort environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Handle check-in and check-out processes efficiently, utilizing hotel management software and phone systems.
- Answer phone calls promptly, providing information about hotel services, room availability, and local attractions while demonstrating excellent phone etiquette.
- Assist guests with inquiries, requests, and complaints, ensuring their needs are met to enhance their overall experience.
- Maintain accurate records of guest information and transactions to ensure seamless operations.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues promptly.
- Promote hotel amenities and services to guests, enhancing their stay through personalized recommendations.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills with an emphasis on phone etiquette; multilingual abilities are a plus.
- Proficiency in hotel management software and basic computer skills.
- Excellent problem-solving skills with a focus on guest satisfaction.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A friendly demeanor and professional appearance that reflects the values of our establishment.
- Knowledge of local attractions and amenities to assist guests effectively is advantageous.
Join us as we strive to provide exceptional experiences for our guests while fostering a positive work environment for our team members!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16 - $17
