What are the responsibilities and job description for the Hotel Front Desk Agent position at Homewood Suites by Hilton?
We are seeking a dedicated Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience for all visitors.
**Responsibilities: **
- Greet and welcome guests with a warm and professional demeanor
- Check guests in and out efficiently, ensuring all required information is collected
- Provide information about hotel amenities, local attractions, and services
- Address guest inquiries, requests, and concerns promptly and courteously
- Assist with reservations, room assignments, and billing processes
- Maintain accurate guest records and handle financial transactions with precision
- Collaborate with housekeeping to ensure rooms are clean and prepared for guest arrival
- Manage incoming phone calls, transferring them to the appropriate department or staff member
- Support night audit tasks as necessary
- Provide a nice clean work environment for shift that will relieve you
**Experience:**
- Prior experience in guest services or hospitality management is advantageous
- Proficiency in front desk operations and customer service principles is beneficial
- Familiarity with hotel procedures, policies, and services is a plus
- Excellent verbal and written communication skills are essential
- Multilingual abilities are advantageous for assisting diverse guests
- Competence in using phone systems and managing multiple calls simultaneously is preferred
- Strong organizational skills with keen attention to detail are crucial
- Ability to handle challenging situations with patience and professionalism
Joining our team as a Front Desk Agent offers an exciting opportunity to engage with guests from various backgrounds while contributing to the smooth operation of our establishment. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic hospitality environment, we welcome your application.
Job Types: Part-time, Internship
Pay: $14.63 - $15.50 per hour
Expected hours: 8 – 24 per week
Benefits:
- Employee discount
- Food provided
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends only
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Novi, MI 48375 (Required)
Work Location: In person
Salary : $15 - $16
