What are the responsibilities and job description for the Billing & Collections Manager position at Apryse?
Job Summary
This role will be responsible for developing the strategic vision for the company's standardization of billing and collection processes while collaborating with operations to integrate Salesforce and NetSuite systems and process improvements.
The successful candidate will possess a focus on results, be highly process-oriented, and scale to lead a best-in-class team. This includes excellent leadership capabilities, proven business partnering, and outstanding communication skills to engage with various audiences within and outside finance and the company.
Primary Responsibilities:
- Play a leadership role in integrating billing and collections systems, working with consultants and internal stakeholders to assess current systems and processes, gathering business requirements, advising on implementation timelines, and ensuring ongoing communication and coordination of needs and deliverables.
- Oversee and manage the end-to-end billing process, ensuring accuracy, compliance, and efficiency in all billing activities.
- Utilize Salesforce and Netsuite to manage customer accounts, invoicing, and financial reporting, ensuring seamless integration and functionality between these systems.
- Establish key performance indicators (KPIs) for the billing and collection teams and ensure delivery and continuous improvements.
- Apply knowledge of revenue recognition rules (ASC 606 - Revenue Recognition) to SAAS contracts and other accounting pronouncements to ensure billing and collection processes reflect these considerations.
- Reconcile customer accounts and payments to ensure accuracy and participate in the Month-end close process.
- Address and resolve billing inquiries and disputes from customers promptly and professionally.
- Handle escalations and work in the capacity of player/coach as needed.
- Identify areas for process improvement and implement best practices to enhance the billing workflow, reduce errors, and increase efficiency.
- Coach, train, and develop a team, managing the workflow and prioritization of projects, ensuring on-time execution, and completion.
- Provide a positive approach to change with attention to detail.
- Provide world-class customer service to internal and external customers.
- Communicate with Operations to inform and educate on process, system, and accounting policies.
Requirements:
- Bachelor's Degree in Accounting, Finance, or Business-related field.
- Minimum 10 years of relevant experience in billing and collection functions.
- Experience with international billing and collection operations and managing teams in North and Latin America, Europe, Asia.
- Experience with NetSuite (required) and Salesforce (desirable).
- Experience leading a team.
- Strong work ethic, sense of urgency, accountability, and integrity.
- Detail oriented, well organized, and flexible.
- Ability to multi-task and thrive in a fast-paced organization.
- Excellent analytical skills.
- Advanced skills in Microsoft Excel.
- Excellent oral and written communication.
- Ability to work independently with minimum supervision and complete assignments with short deadlines.
- Location: Eastern Time Zone North America.
About Apryse:
Apryse is the industry-leading provider of document software development (SDK) technology powering traditional desktop software, web, and mobile applications.
We are a fast-growing company chosen as one of Canada's Top Small & Medium Employers of 2022 by Mediacorp Canada Inc and selected among Canada's best employers for recent graduates.
With over $100M in strategic growth investments, we have grown from approximately 50 employees to over 500, made fourteen acquisitions, and partnered with top private investment firm Thoma Bravo.
Clients like IBM, Autodesk, DocuSign, Boeing, Microsoft use our document technology to realize their web and mobile strategies for document management, editing, and collaboration.
We foster an atmosphere of opportunity, growth, and success for every individual amidst an exciting and challenging entrepreneurial culture.
