What are the responsibilities and job description for the Customer Success Associate position at Apryse?
As a Customer Success Associate, you'll play an important role in supporting and nurturing customer relationships with a focus on product adoption, satisfaction, and retention. This is an entry-level position with opportunities for career growth into a Customer Success Manager or Team Lead role in the future.
Responsibilities:
- Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention.
- Provide basic technical and product support to help customers maximize value, including managing escalations when necessary.
- Help navigate the contract renewal process and keep stakeholders informed on status updates.
- Promote the value of the product by understanding customer needs and aligning them with company solutions when appropriate.
Requirements:
- 0-2 years of professional experience (Customer Success or Account Management experience is a plus).
- Strong organizational skills and attention to detail, with an ability to manage data and track progress effectively.
- Some experience in customer-facing roles is preferred, with a proven ability to communicate clearly and build positive relationships.
- Ability to prioritize tasks and manage multiple customer feedback points in a fast-paced environment.
- Flexibility and adaptability to work in changing situations and ensure customers' success.
Assets:
- Basic technical knowledge and a willingness to learn more in a technical environment.
- Experience in managing renewals or upsells is a plus.
- Familiarity with Excel or Google Sheets.
- Experience working with software tools.
Benefits
- Competitive salary commensurate with experience & qualifications.
- A comprehensive extended benefits package.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- On going support for learning development so you can continue to master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac)
- Diverse and inclusive workplace where we all learn from each other.
- Excellent work-life balance with a flexible remote work environment.
Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.
