What are the responsibilities and job description for the Body Shop Supervisor position at APS North Terminal Inc?
Who we are:
AMPORTS has been a leader in the global automotive service industry for over 60 years. With multiple locations in the United States and Mexico, AMPORTS is one of the largest auto processors in North America. We believe in a perpetual commitment to quality, safety, operational excellence, and customer satisfaction.
Our purpose at AMPORTS is to leverage our port and terminal infrastructure, creating capacity, value, and supply chain solutions for finished vehicles. We take pride in providing service to our customers that is matched by no other. We know how to work hard, play hard, and recognize success. We want to welcome go-getters that are motivated to focus on pooling resources, knowledge and skills to get the job done.
Essential Functions
- Manages a team of body shop technicians, providing guidance, support, and performance feedback to ensure a cohesive and productive workforce.
- Organize and prioritize daily repair tasks to maximize productivity and efficiency while maintaining high-quality work standards.
- Ensures that all repairs meet industry standards and comply with manufacturer specifications, focusing on precision and attention to detail.
- Build and maintain positive customer relationships by addressing inquiries, resolving issues, and updating repair progress.
- Oversee the procurement and organization of necessary parts and materials, managing inventory levels and controlling costs.
- Enforces adherence to safety protocols and regulations to create a safe working environment for employees and customers.
- Monitors expenses, review financial reports, and implements cost-effective measures to optimize the body shop's profitability.
- Identifies training needs and provides ongoing training opportunities for technicians to enhance their skills and stay up to date with industry advancements.
- Ensures that all body shop equipment is adequately maintained, serviced, and in optimal working condition.
- Identifies areas for process improvement and implements strategies to increase overall efficiency and customer satisfaction.
Competencies
- Effective communicator in listening, writing, and verbal.
- Must be detail oriented.
- Ability to solve problems.
- Ability to work as a team.
- Ability to organize and prioritize competing responsibilities.
- Punctual and dependable person.
- Ability to lead a team.
- Outstanding customer service orientation, ability to communicate effectively with customers and internal stakeholders.
Supervisory Responsibility
This position has direct reports.
Work Environment
Outdoors exposed to changing and/or extreme weather conditions (for instance, rain, sun, snow, wind, humidity, etc.).
Physical Demands
Moderate physical activity performing strenuous daily activities of a primarily administrative or production/technical nature. Manual dexterity sufficient to reach and handle items.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are primarily 8 hours each day, Monday through Friday on a day shift. This position may require overtime.
Travel
This position does not have any travel requirements.
Required Education and Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
One-year certificate from college or technical school, or three to six months of related experience and/or training, or equivalent education and experience.
Computer Operations
Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
Work Authorization/Security Clearance
Must be able to obtain TWIC badge (Transportation Working Identification Card)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Amports is an equal opportunity employer and diverse candidates are encouraged to apply.
