What are the responsibilities and job description for the Customer Care Specialist - Billing Support position at Apt?
What You’ll Do:
As a Customer Care Specialist - Billing Support, you will primarily focus on billing support while assisting with basic troubleshooting and service-related inquiries.
Your key responsibilities include:
- Billing Support: Assist customers with understanding their bills, explaining charges, resolving payment issues, and providing general billing assistance.
- Customer Inquiries: Handle customer inquiries through phone, email, and ticketing systems, ensuring that customers receive clear and accurate information regarding their accounts and services.
- Basic Troubleshooting: Address basic technical inquiries related to billing issues or service disruptions, escalating more complex issues to the appropriate team members.
- Account Management: Maintain and update customer account information, process requests, and ensure accuracy in account-related details.
- Collaboration: Work closely with other teams to resolve customer issues and provide timely solutions.
- After-Hours Support: Provide after-hours support for urgent billing-related issues when necessary.
What We’re Looking For:
- Experience: At least 1 year of customer service or billing experience is preferred.
- Billing Knowledge: Basic understanding of billing systems or experience with handling billing inquiries is a plus.
- Communication Skills: Strong verbal and written communication skills to explain billing details clearly and effectively to customers.
- Attention to Detail: Ability to accurately process billing information and resolve inquiries with precision.
- Team-Oriented: Collaborative mindset and the ability to work well with colleagues across different departments.
- Technical Willingness: A willingness to assist with basic troubleshooting for service-related or billing issues.
- Education: A 2- or 4-year college degree is preferred, but not required.
Key Traits for Success:
- Customer-Focused: A commitment to resolving customer issues and ensuring they are satisfied with the service provided.
- Problem Solver: Ability to address and resolve basic inquiries, taking ownership of issues until they are resolved.
- Eagerness to Learn: A willingness to expand your knowledge of billing systems and service offerings.
- Positive Attitude: Enthusiastic and solution-oriented approach to customer interactions and teamwork.
- Detail-Oriented: Ensuring accuracy when managing customer accounts and billing matters.
Why You Should Apply:
- Training and Development: We offer comprehensive training and support to help you succeed in your role and advance in your career.
- Collaborative Culture: Join a team that values open communication, teamwork, and continuous improvement.
- Growth Opportunities: As you grow in the role, there are opportunities for career advancement and skill development.
Job Types: Full-time, Contract
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Morning shift
Experience:
- Customer service: 1 year (Required)
- Billing Support: 1 year (Required)
Location:
- Birmingham, AL 35209 (Required)
Ability to Commute:
- Birmingham, AL 35209 (Required)
Work Location: In person
Salary : $19 - $20
