Customer Care Specialist -Billing Support

What You’ll Do:

As a Customer Care Specialist - Billing Support, you will primarily focus on billing support while assisting with basic troubleshooting and service-related inquiries.

Your key responsibilities include

• :Billing Support: Assist customers with understanding their bills, explaining charges, resolving payment issues, and providing general billing assistance
• .Customer Inquiries: Handle customer inquiries through phone, email, and ticketing systems, ensuring that customers receive clear and accurate information regarding their accounts and services
• .Basic Troubleshooting: Address basic technical inquiries related to billing issues or service disruptions, escalating more complex issues to the appropriate team members
• .Account Management: Maintain and update customer account information, process requests, and ensure accuracy in account-related details
• .Collaboration: Work closely with other teams to resolve customer issues and provide timely solutions
• .After-Hours Support: Provide after-hours support for urgent billing-related issues when necessary

.
What We’re Looking Fo

• r:Experience: At least 1 year of customer service or billing experience is preferre
• d.Billing Knowledge: Basic understanding of billing systems or experience with handling billing inquiries is a plu
• s.Communication Skills: Strong verbal and written communication skills to explain billing details clearly and effectively to customer
• s.Attention to Detail: Ability to accurately process billing information and resolve inquiries with precisio
• n.Team-Oriented: Collaborative mindset and the ability to work well with colleagues across different department
• s.Technical Willingness: A willingness to assist with basic troubleshooting for service-related or billing issue
• s.Education: A 2- or 4-year college degree is preferred, but not require

d.
Key Traits for Succe

• ss:Customer-Focused: A commitment to resolving customer issues and ensuring they are satisfied with the service provid
• ed.Problem Solver: Ability to address and resolve basic inquiries, taking ownership of issues until they are resolv
• ed.Eagerness to Learn: A willingness to expand your knowledge of billing systems and service offerin
• gs.Positive Attitude: Enthusiastic and solution-oriented approach to customer interactions and teamwo
• rk.Detail-Oriented: Ensuring accuracy when managing customer accounts and billing matte

rs.
Why You Should Ap

• ply:Training and Development: We offer comprehensive training and support to help you succeed in your role and advance in your car
• eer.Collaborative Culture: Join a team that values open communication, teamwork, and continuous improvem
• ent.Growth Opportunities: As you grow in the role, there are opportunities for career advancement and skill developm