Operations Coordinator

We are seeking a proactive and detail-oriented Operations Coordinator to join our dynamic team. In this role, you will support our operations by managing tickets related to Salesforce orders and billing updates, processing orders, creating quotes, and analyzing data to ensure seamless customer engagement. Your ability to provide exceptional customer service and effectively utilize data tools like Excel will be crucial to your success in this position.

What You'll Do:

• Ticket Management: Handle and resolve tickets generated in Salesforce related to orders, billing updates, or customer requests.
• Customer Engagement: Provide outstanding customer service by addressing inquiries, resolving issues, and building strong customer relationships.
• Order Processing: Accurately process orders and updates through Salesforce, ensuring compliance with company policies and procedures.
• Quote Creation: Generate and manage quotes in response to customer and sales team requests.
• Data Analysis: Utilize Excel and other tools to analyze data, generate reports, and provide actionable insights to improve operations.
• Cross-Functional Collaboration: Work closely with sales, billing, and technical teams to streamline processes and enhance customer satisfaction.

What You Have Done:

• At least one year of experience in customer service or sales, or a bachelor’s degree (or equivalent).
• Excellent written, oral, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite, especially Word, Excel, and PowerPoint.
• Demonstrated ability to meet goals and achieve professional growth.

Preferred Qualifications:

• Two or more years of experience in sales or providing customer-facing solutions in a fast-paced or retail environment.
• Familiarity with Salesforce or similar CRM tools.
• Strong problem-solving skills and the ability to thrive in a collaborative team environment.
• Proven experience handling data and generating reports to support business objectives.