What are the responsibilities and job description for the Avaya Developer position at ApTask?
About Client :
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including :
IT Services : Application development, maintenance, and testing.
Consulting : Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO) : Outsourcing of business processes to improve efficiency.
Enterprise Solutions : Implementation and support of enterprise-level software solutions. Digital Services : Services related to digital technologies, such as analytics, cloud, and IoT.
Salary Range : $120K-$130K / Annum
Job Description :
- Candidate should have Operational experience in the following areas
- IVR (Interactive Voice Response) and (CTI computer-telephone integration)
- Proficient in VXML - Voice eXtensible Markup Language
- Call center domain Knowledge
- Java proficiency
- Database- Cloud AWS Knowledge
- Open shift preferable
- Should have good communication along with requirement analysis skills
- Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
- Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
- Experience in program communication and program management
- Communication skills a must, PowerPoint, Visio, structured program updates
- Must be highly motivated and a self-directed individual
- Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
- Knowledge of CTI, LAN / WAN communications and VXML knowledge
- Experience with configuration and support experience in a complex multi-layered network environment
- Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
- Experience working under tight deadlines and high-pressure environment
- Excellent troubleshooting and analytical skills
About ApTask :
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer :
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com
Salary : $120,000 - $130,000
