Client Services Project Coordinator

About Client:

Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations.

Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.

Rate Range: $21-$24/Hr

Job Description:

Responsibilities:

• Client Management - Ensures excellent customer service internally and/or externally with clients, predominantly law firms in the mass tort and single event field. Effectively resolves issues and serves as a resource for issue escalation. Hold team members accountable, work to remove obstacles and escalate issues appropriately. Plan for and manage work schedules and peak volume times to ensure consistent service.
• Project Execution - Act as back-up to Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards. Coordinate with Project Specialists and clients to ensure prerequisites for lien resolution are fulfilled in a timely manner.
• Operating Standards - Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned
• Research & Communication - Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments
• Reporting & Documentation - Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments Towards this goal, the Senior Project Coordinator will work with the Project Managers of
• Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations.
• This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards.
• A critical component of the job is to manage and resolve complex tasks.
  
  

3 Top Required Skills:

• Communication, multi-tasking & organization (having a legal background would help but not necessary)
  
  

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .