Demo

Deskside Support Tech II

ApTask
Cleveland, OH Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/18/2025

About Client :

The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.

It delivers experience-enhancing solutions that power today's digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.

Rate Range : $20-$23 / Hr

Job Description :

Top 3 Required Skills :

  • Deskside IT Support experience in a manufacturing environment, customer service
  • Troubleshooting Dell & Mac laptops and iOS & Android mobile phones.
  • 3 years minimum required, with most of that being in a manufacturing environment.
  • Certifications : A certification is a plus.

Responsibilities :

  • Maintains, analyzes, and troubleshoots, computer systems (Windows 10 and MacOS), and computer peripherals.
  • Mobile phone support (iPhone and Android).
  • Documents, maintains, upgrades, or replaces software systems and hardware.
  • Imaging, configuration, and wiping of computers.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Hands and feet assistance on network connection issues; tracking network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • High amount of interaction with customers, responding to routine technical questions or requests for information.
  • Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

    About ApTask :

    ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Candidate Data Collection Disclaimer :

    At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

    If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com

    Applicant Consent :

    By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.

    Salary : $20 - $23

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